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Upgrade old webmail

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  • 08-06-2013 10:20am
    #1
    sandboy
    Registered Users Posts: 9 ✭


    Hi there

    My parents have the old webmail and the half GB quota.  Their email filled up and they weren't receiving email for a while.  I fixed that up but can I get them upgraded to the 5GB quota and new webmail interface?  Let me know where to send their details,

    Thanks


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  • Options
    #2
    sandboy
    Registered Users Posts: 9 ✭sandboy


    sandboy wrote: »
    Hi there

    My parents have the old webmail and the half GB quota.  Their email filled up and they weren't receiving email for a while.  I fixed that up but can I get them upgraded to the 5GB quota and new webmail interface?  Let me know where to send their details,

    Thanks
    Can anybody from Eircom reply to me?


  • Options
    #3
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    sandboy wrote: »
    Can anybody from Eircom reply to me?
    Hi sandboy

    Sorry your question was not responded to. Please contact email support on 1890260260 if you are an eircom broadband customer or 1530277100 if you are not an eircom broadband customer. We are unable to offer email support from here but email support on the numbers I advised can help.

    Al


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    #4
    coffeepls
    Registered Users Posts: 1,603 ✭✭✭coffeepls


    Hi Alan,

    I have the exact same problem as sandboy. My parents have had an eircom email address since as far back as 1995 - they had the original tinit.ie email address. I discovered that they also have not been upgraded to the newer type webmail. Strangely enough, my eircom.net email which I obtained just 10 years ago (or so), is the more modern version. 

    Both my parents and myself are not eircom customers anymore, but they would consider their eircom email address to be their only contactable email, as it has been for so long. 

    I rang both the numbers you stated there (on July 17th). The first number gave me the 1530 number. The answer I received on the 1530 number was that they were changing over all the webmail accounts to the newer style bit by bit. When I told the guy on the phone that they had probably one of the oldest Irish eircom emails, and was there no way he could get this sorted, he told me no, there was definitely no way he could do anything. 

    So if they can't help - where can I ring or write to if needs be?


  • Options
    #5
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    coffeepls wrote: »
    Hi Alan,

    I have the exact same problem as sandboy. My parents have had an eircom email address since as far back as 1995 - they had the original tinit.ie email address. I discovered that they also have not been upgraded to the newer type webmail. Strangely enough, my eircom.net email which I obtained just 10 years ago (or so), is the more modern version. 

    Both my parents and myself are not eircom customers anymore, but they would consider their eircom email address to be their only contactable email, as it has been for so long. 

    I rang both the numbers you stated there (on July 17th). The first number gave me the 1530 number. The answer I received on the 1530 number was that they were changing over all the webmail accounts to the newer style bit by bit. When I told the guy on the phone that they had probably one of the oldest Irish eircom emails, and was there no way he could get this sorted, he told me no, there was definitely no way he could do anything. 

    So if they can't help - where can I ring or write to if needs be?

    Hi coffeepls

    There has been ongoing work on the webmail platform and servers that is taking some time. I checked with broadband support and they advised as soon as we are issuing migrations of accounts onto the new platform they will let us know. Unfortunately there is no time frame at present.

    Thanks, Mark


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