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Eircom.net mail help

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  • 12-06-2013 1:51pm
    #1
    jamesbil
    Registered Users Posts: 662 ✭✭✭


    Hi,
    I need some help with my eircom.net mail.
    After pc updates windows mail is asking for username and password.
    It is so long since I used them I cant remember them.
    I tried the reset password online, but as it is 15 yrs since this was set up I cant remember these either.
    There is no other associated email as this is my first one.
    The land line number associated with it is no longer in use.
    My broadband provider is three.

    Can you please help as this is the mail I use for my business.

    Thanks
    James


Comments

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    #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    jamesbil wrote: »
    Hi,
    I need some help with my eircom.net mail.
    After pc updates windows mail is asking for username and password.
    It is so long since I used them I cant remember them.
    I tried the reset password online, but as it is 15 yrs since this was set up I cant remember these either.
    There is no other associated email as this is my first one.
    The land line number associated with it is no longer in use.
    My broadband provider is three.

    Can you please help as this is the mail I use for my business.

    Thanks
    James
    Hi jamesbil

    I am unable to provide support to this due to security reasons and the nature of this issue. Please contact email support on 1530 277 100.
    Apologies for any inconvenience caused.

    Regards

    Al


  • Options
    #3
    jamesbil
    Registered Users Posts: 662 ✭✭✭jamesbil


    Hi again,
    All I have been getting is generic troubleshooting tips.
    Is there some one I can talk to directly that can solve this?
    This could be a huge problem for my business at 90% is conducted via email.

    Thanks
    James


  • Options
    #4
    jamesbil
    Registered Users Posts: 662 ✭✭✭jamesbil


    Hi,


    After many calls to support it seems my account has been blocked due to being hacked and used to send spam.
    This has been my main business mail for 13 yrs and is essential as 90% of my business is conducted thru it.

    What can be done?


  • Options
    #5
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    jamesbil wrote: »
    Hi,


    After many calls to support it seems my account has been blocked due to being hacked and used to send spam.
    This has been my main business mail for 13 yrs and is essential as 90% of my business is conducted thru it.

    What can be done?
    Hi jamesbil

    Can you PM me with the eircom net e-mail address in question please.

    Mark


  • Options
    #6
    jamesbil
    Registered Users Posts: 662 ✭✭✭jamesbil


    Just off the phone with support.
    Problem solved.
    Many thanks to Alan and Neil..


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  • Options
    #7
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    jamesbil wrote: »
    Just off the phone with support.
    Problem solved.
    Many thanks to Alan and Neil..

    Hi
    jamesbil

    Glad to hear it,

    thanks

    Al


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