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eFibre Mess

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  • 12-06-2013 4:23pm
    #1
    Bsal
    Registered Users Posts: 1,773 ✭✭✭


    Eircom sent a guy from KN network solutions out to install efibre on the 31st of May. He had no modem for us and said contact eircom about that. I did and eircom said the KN guy should have supplied it and a full install. The same KN guy went down the road to do another house and he did a full install for them. The KN guy said eircom told them to only do the RAP for our house and changed our port in the cab. I had no internet and a strange static feel off the phone for 11 days. I am on the phone everyday to eircom to try solve the problem and just keep getting passed around to different people with no solution in sight. Last Friday I finally had enough and rang UPC to switch phone and broadband to them. They sent out a technician on Monday and we are up and running with them now. We still don't know what the problem was.


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    #2
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    Bsal wrote: »
    Eircom sent a guy from KN network solutions out to install efibre on the 31st of May. He had no modem for us and said contact eircom about that. I did and eircom said the KN guy should have supplied it and a full install. The same KN guy went down the road to do another house and he did a full install for them. The KN guy said eircom told them to only do the RAP for our house and changed our port in the cab. I had no internet and a strange static feel off the phone for 11 days. I am on the phone everyday to eircom to try solve the problem and just keep getting passed around to different people with no solution in sight. Last Friday I finally had enough and rang UPC to switch phone and broadband to them. They sent out a technician on Monday and we are up and running with them now. We still don't know what the problem was.

    Hi
    Bsal

    I am sorry to hear about the issues getting the efibre up and running.

    Can you PM me with your name and address and I will see if I can locate what the issue was.

    Thanks, Mark


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    #3
    Bsal
    Registered Users Posts: 1,773 ✭✭✭Bsal


    eircom: Mark wrote: »
    Hi
    Bsal

    I am sorry to hear about the issues getting the efibre up and running.

    Can you PM me with your name and address and I will see if I can locate what the issue was.

    Thanks, Mark
    Sent, thanks Mark for checking it out.


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    #4
    Magoo123
    Registered Users Posts: 1 ✭Magoo123


    As far as I know that the tech can't give modem if its not on his work order.. Eircom is very strict about this. He's only doing his job ... Don't shoot the messenger!


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