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land line package

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  • 13-06-2013 11:28pm
    #1
    cipro 55
    Registered Users Posts: 152 ✭✭


    Last October a girl called me from Eircom and offered me a better deal than the one i was on. It was the same package i was on except i would have free calls 24/7
    but would not cost any more.
               The catch was i would have to sign up for 12 months. To sweeten the deal the cost for the package would be reduced by half for the first six months, Then it would go back to what i was paying before. I went away for seven months and my daughter paid my bills. When i came home i discovered the cost of the package was not reduced for the first six months, And not only that I'm now paying double what i was paying before i signed up for twelve months.


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    #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    cipro 55 wrote: »
    Last October a girl called me from Eircom and offered me a better deal than the one i was on. It was the same package i was on except i would have free calls 24/7
    but would not cost any more.
               The catch was i would have to sign up for 12 months. To sweeten the deal the cost for the package would be reduced by half for the first six months, Then it would go back to what i was paying before. I went away for seven months and my daughter paid my bills. When i came home i discovered the cost of the package was not reduced for the first six months, And not only that I'm now paying double what i was paying before i signed up for twelve months.

    Hi cipro 55


    I have sent you a PM in relation to this,


    Thanks


    Al


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    #3
    cipro 55
    Registered Users Posts: 152 ✭✭cipro 55


    Hi Alan.

    I got this email from Eircom this morning almost three months after i first complained.


    Many thanks for your email.
    The complaint was resolved in your favour-a credit for €221.94 was given to you on 26th August,somebody from complaints should've contacted you to confirm that.The credit is now on the account & you will see this on your next statement.We apologise for the delays incurred.
    Regards,
     
    Jai
     
    Customer Care Administration Team
    Eircom Ltd.
    Email: canwehelp@eircom.ie



    Happy days.

    Thanks,

    cipro.


  • Options
    #4
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    cipro 55 wrote: »
    Hi Alan.

    I got this email from Eircom this morning almost three months after i first complained.


    Many thanks for your email.
    The complaint was resolved in your favour-a credit for €221.94 was given to you on 26th August,somebody from complaints should've contacted you to confirm that.The credit is now on the account & you will see this on your next statement.We apologise for the delays incurred.
    Regards,
     
    Jai
     
    Customer Care Administration Team
    Eircom Ltd.
    Email: canwehelp@eircom.ie



    Happy days.

    Thanks,

    cipro.


    Hi cipro 55

    Sorry for the delay in getting a response to your issue. Thanks for updating the thread.

    Mark


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