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Can I get eFibre

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  • 18-06-2013 8:16pm
    #1
    pointywalnut
    Registered Users Posts: 63 ✭✭


    I am looking for confirmation, that I can get eFibre, and when will I be upgraded.

    An Eircom agent, called to my door, 2nd May, about eFibre, explaining a house about 100 meters away is estimated to be able to receive 20mb download speed, and I would be get eFibre, I expected a slightly lower speed, as I am further away. I wanted to improve my broadband speed from the 2.1mb download 768kb upload, that I was getting with Smart Telecom, so I agreed to switch back to Eircom and be upgraded to eFibre, even though the package after initial discount was dearer than my current package.  The only reason I moved back to eircom was to get eFibre.

    Just last week Eircom, moved me back to their network, and my speeds have declined to 1.75mbs download and 0.21mbs upload. I expect around 2mb download, but not 0.21mb up. 

    I have checked other houses in the which show they are able to get eFibre.


Comments

  • Options
    #2
    eircom: Tracey
    Closed Accounts Posts: 795 ✭✭✭eircom: Tracey


    pointywalnut wrote: »
    I am looking for confirmation, that I can get eFibre, and when will I be upgraded.

    An Eircom agent, called to my door, 2nd May, about eFibre, explaining a house about 100 meters away is estimated to be able to receive 20mb download speed, and I would be get eFibre, I expected a slightly lower speed, as I am further away. I wanted to improve my broadband speed from the 2.1mb download 768kb upload, that I was getting with Smart Telecom, so I agreed to switch back to Eircom and be upgraded to eFibre, even though the package after initial discount was dearer than my current package.  The only reason I moved back to eircom was to get eFibre.

    Just last week Eircom, moved me back to their network, and my speeds have declined to 1.75mbs download and 0.21mbs upload. I expect around 2mb download, but not 0.21mb up. 

    I have checked other houses in the which show they are able to get eFibre.
    Hi pointywalnut, 

    Sorry to hear about the problems you are having with your broadband service.

    Would you like to PM me your details and I will have a look into this for you? 

    Thanks 

    Tracey


  • Options
    #3
    pointywalnut
    Registered Users Posts: 63 ✭✭pointywalnut


    PM Sent


  • Options
    #4
    eircom: Tracey
    Closed Accounts Posts: 795 ✭✭✭eircom: Tracey


    Thanks.

    I have sent you a PM there. 

    Thanks 

    Tracey


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