Can't log in to My Eircom this morning?

Mr Cumulonimbus

I can't log in to My Eircom this morning. Was ok yesterday. Keep getting the following message:

Sorry we can't log you into My eircom

Please check you have entered the correct email address (the one you used when you registered for My eircom) and the correct password.

Have you recently moved to eircom's new eFibre Broadband service?

Support information for eFibre customers is available on our dedicated support site rather than within My eircom.

Visit eFibre support

Return to login page

eircom: Tracey

Mr Cumulonimbus wrote: »

I can't log in to My Eircom this morning. Was ok yesterday. Keep getting the following message:

Hi Mr Cumulonimbus, 

Have you moved onto the eFibre service? 

Would you like to PM me your details and I will have a look into this for you?

Thanks 

Tracey

Mr Cumulonimbus

eircom: Tracey wrote: »

Hi Mr Cumulonimbus, 

Have you moved onto the eFibre service? 

Would you like to PM me your details and I will have a look into this for you?

Thanks 

Tracey

Tracy, PM sent. 

Haven't moved to eFibre yet. Not available in Dundalk until later in the year I think. Will do when its available.

eircom: Tracey

Mr Cumulonimbus wrote: »

Tracy, PM sent. 

Haven't moved to eFibre yet. Not available in Dundalk until later in the year I think. Will do when its available.

Thank you.

I have sent you a PM there. 

Thanks

Tracey

Mr Cumulonimbus

eircom: Tracey wrote: »

Thank you.

I have sent you a PM there. 

Thanks

Tracey

Reply sent. Regards.

eircom: Tracey

Thanks. 

I have sent you a PM there with a response. 

Thanks 

Tracey

Mr Cumulonimbus

Reply sent.

Cushie Butterfield

I don't think anyone can log in

''Site currently offline for maintenance
The page you requested cannot be displayed at this time as we are performing some urgent maintenance.

We dont expect this outage to last for too long. Please try again later.''

eircom: Tracey

Thank you for this information Cushie Butterfield.

Thanks

Tracey

Mr Cumulonimbus

Tracey, I can log in again now.

Cathy Makes Cards

Hi guys

Did you folks get any emails sent to you during the 'downtime'?

Cushie Butterfield

Cathy Makes Cards wrote: »

Hi guys

Did you folks get any emails sent to you during the 'downtime'?

I did anyway, & I could log into webmail from the main site also. It was just the My Eircom section that was down.

eircom: Tracey

Hi,

This issue seems to be resolved now, the site was temporarily down.

Thanks

Tracey

Cathy Makes Cards

Hi Tracey.

I'm having problems getting emails.  I have not received any emails via Eircom for the last 48 hours or so. The only change I made is to change my router to an Eircom one.  My internet is working fine.  I can send and receive with Gmail but not my Eircom address. I use Microsoft Outlook 2010.  

Any ideas?
Thanks
Cathy

eircom: Tracey

Hi Cathy Makes Cards,

The best advice I can offer is to contact our technical support team on 1890 260 260, they will be able to identify the issue and hopefully resolve it.

We are unable to offer support from our channel I'm afraid.

Thanks

Tracey

Cathy Makes Cards

eircom: Tracey wrote: »

Hi Cathy Makes Cards,

The best advice I can offer is to contact our technical support team on 1890 260 260, they will be able to identify the issue and hopefully resolve it.

We are unable to offer support from our channel I'm afraid.

Thanks

Tracey

Thanks, Tracey.  Will do that

eircom: Tracey

No problem at all

Thanks

Tracey