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House Alarm

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  • 21-06-2013 8:38am
    #1
    Barracuda1
    Closed Accounts Posts: 89 ✭✭


    Dear Sir/Madame,
     
    I have an error on my alarm. On several occasions over the last month or so when I activate the alarm it gives me an error (BACK DOOR OPEN).
     
    I verify that both the back door and the patio door are closed and locked and when I try to activate the alarm it gives back the same alarm.
     
    It allows me to bypass the alarm and activate the house alarm.
     
    Can you contact me by e-mail as to some resolution to the problem
     
    regards


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    #2
    eircom: Tracey
    Closed Accounts Posts: 795 ✭✭✭eircom: Tracey


     

    Hi Barracuda1,

     

    I'm afraid we don't deal with the alarms/phonewatch through this channel. To contact them dial 1850 500 900 they will be able to help you.

     

    Sorry for any inconvenience caused.

     

    Thanks

     

    Tracey


  • Options
    #3
    Barracuda1
    Closed Accounts Posts: 89 ✭✭Barracuda1


    Thanks tracey I have contacted them to assist.


  • Options
    #4
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Barracuda1 wrote: »
    Thanks tracey I have contacted them to assist.
    Thanks Barracuda1

    Al


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    #5
    altor
    Registered Users Posts: 11,705 ✭✭✭✭altor


    Barracuda1 wrote: »
    Dear Sir/Madame,
     
    I have an error on my alarm. On several occasions over the last month or so when I activate the alarm it gives me an error (BACK DOOR OPEN).
     
    I verify that both the back door and the patio door are closed and locked and when I try to activate the alarm it gives back the same alarm.
     
    It allows me to bypass the alarm and activate the house alarm.
     
    Can you contact me by e-mail as to some resolution to the problem
     
    regards
    Sounds like an issue with the reed in the device on the back door. 
    P.W. use shock sensors on the windows so swapping the sensor and re-enrolling at the new locations should save you having to but a new device.

    www.altor.ie



  • Options
    #6
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    altor wrote: »
    Sounds like an issue with the reed in the device on the back door. 
    P.W. use shock sensors on the windows so swapping the sensor and re-enrolling at the new locations should save you having to but a new device.

    Hi altor

    Thanks for your advice here, it's always good to have help from others here!

    Al


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