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Number port from digiweb

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  • 25-06-2013 10:04am
    #1
    Cork981
    Registered Users Posts: 761 ✭✭✭


    Hi, 
    Moved to Eircom last week and informed them that I must keep my number that is with digiweb metro at the moment.

    so they first set me up with a temporary number (021-4398360) the phone is now active and i am attempting to bring my number over.

    Everytime I ring they attempt to put it through and then claim the number is still active.

    021-4301083 is the number I wish to bring back to Eircom and it was initially an eircom number.

    I contacted digiweb and was told this.

    Michelle9:14:03 AM
    As the number is not associated with a landline and is through the modem, we wouldn't be able to keep hold of the number, I have checked with the services department and they have confirm that the number is available to port whether the account is active or not. so i would get Eircom to try that that again.

    I have rang up 3 days in a row and just get constantly passed between departments.

    Can you assist ?


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  • Options
    #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Cork981 wrote: »
    Hi, 
    Moved to Eircom last week and informed them that I must keep my number that is with digiweb metro at the moment.

    so they first set me up with a temporary number (021-4398360) the phone is now active and i am attempting to bring my number over.

    Everytime I ring they attempt to put it through and then claim the number is still active.

    021-4301083 is the number I wish to bring back to Eircom and it was initially an eircom number.

    I contacted digiweb and was told this.

    Michelle9:14:03 AM
    As the number is not associated with a landline and is through the modem, we wouldn't be able to keep hold of the number, I have checked with the services department and they have confirm that the number is available to port whether the account is active or not. so i would get Eircom to try that that again.

    I have rang up 3 days in a row and just get constantly passed between departments.

    Hi Cork981

    I can see that Tracey, from @eircom on twitter has advised you on this process.

    Al


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