Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie

Absolute Shambles of an order.

Options
2

Comments

  • Options
    #32
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Flibbles wrote: »
    Welp, I rang to check the order. Can't be found in the system. Old account is there, but no order. I created a new order there and then and it's being installed next Friday. whether or not it happens is to be seen but I have high hopes.
    Hi Flibbles

    That's good to hear, we sent on your details to the efibre escalation team and they advised it would be best to cancel and re-issue the order to generate an appointment as quickly as possible, we had intended to contact you today to place the new order as your old order has just been recently cancelled (yesterday).

    Thanks

    Al


  • Options
    #33
    Flibbles
    Closed Accounts Posts: 724 ✭✭✭Flibbles


    eircom: Alan wrote: »
    Hi Flibbles

    That's good to hear, we sent on your details to the efibre escalation team and they advised it would be best to cancel and re-issue the order to generate an appointment as quickly as possible, we had intended to contact you today to place the new order as your old order has just been recently cancelled (yesterday).

    Thanks

    Al
    Well, isn't that some lucky timing...you'll forgive me if I don't exactly believe it considering the number of times I've been lied to at this point.

    In any case, I'm not singing any praises or letting out any relief until next Friday.


  • Options
    #34
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Flibbles wrote: »
    Well, isn't that some lucky timing...you'll forgive me if I don't exactly believe it considering the number of times I've been lied to at this point.

    In any case, I'm not singing any praises or letting out any relief until next Friday.
    Ok
    Flibbles

    I understand your feelings on this and I'm sorry for the inconvenience caused.

    Thanks

    Al


  • Options
    #35
    pwurple
    Closed Accounts Posts: 12,449 ✭✭✭✭pwurple


    eircom: Alan wrote: »
    Hi pwurple
     
    I'm sorry to hear of this. It seems very odd that every house in your areahas had their account closed down in error as I've never heard of such an occurrence. There may be a technical issue in your area which can take time to resolve depending on the nature of the issue.
     
    If you would like to PM me your contact details I'll discuss this with youand try my best to help with your issue transferring the account to your name?
     
    Thanks
     
    Al
    Detail's PM'ed.


  • Options
    #36
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    pwurple wrote: »
    Detail's PM'ed.
    Thanks for taking my call pwurple

    I'll get back to you as soon as I have some clarification on the socket location issue

    Al


  • Advertisement
  • Options
    #37
    Flibbles
    Closed Accounts Posts: 724 ✭✭✭Flibbles


    Today is the day, and with text from Eircom yesterday, I'm on the phone now. 


    AAAAAAAaaaaaaaaaaaaand lied to again! On the phone originally, I'm told the date and morning appointment is confirmed. On the phone today, the order date was not confirmed and as such it has to be emailed off to the eFibre "Experts" and they will ring me on my mobile number that I gave.


    **** you Eircom.


  • Options
    #38
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    Flibbles wrote: »
    Today is the day, and with text from Eircom yesterday, I'm on the phone now. 


    AAAAAAAaaaaaaaaaaaaand lied to again! On the phone originally, I'm told the date and morning appointment is confirmed. On the phone today, the order date was not confirmed and as such it has to be emailed off to the eFibre "Experts" and they will ring me on my mobile number that I gave.


    **** you Eircom.

    Hi Flibbles

    Have you still received no call today?

    Mark


  • Options
    #39
    Flibbles
    Closed Accounts Posts: 724 ✭✭✭Flibbles


    eircom: Mark wrote: »
    Hi Flibbles

    Have you still received no call today?

    Mark
    No, because I had to call them to find out I do not have an installation date. My post quite clearly states this.


  • Options
    #40
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    Flibbles wrote: »
    No, because I had to call them to find out I do not have an installation date. My post quite clearly states this.


    ok,

    I have been pushing your case with the efibre escalation team on a daily basis requesting a call back. I will keep on it for you.

    Mark


  • Options
    #41
    Flibbles
    Closed Accounts Posts: 724 ✭✭✭Flibbles


    So my wife rang again for a laugh.

    This time she was told that there was no such order for the 26th, and it was actually the 31st in the morning!


    This company is a ****ing joke!


  • Advertisement
  • Options
    #42
    Flibbles
    Closed Accounts Posts: 724 ✭✭✭Flibbles


    Sooooo today is the day (again). No text or call yesterday, but we'll see! Morning appointment so I'll know by 1 o'clock if I'm being dicked around again.


  • Options
    #43
    Flibbles
    Closed Accounts Posts: 724 ✭✭✭Flibbles


    Surprise surprise! Installation date was not confirmed. So I got the wife to ring up and close and cancel all of our eircom products. Next stop, I'll try vodafone. I recorded the cancellation call myself to make sure that there will be no arsing about regarding the cancellation. I have proof we cancelled, and proof that the person said "yes, the cancellation request has been put through".


    Feel free to let your upper management know that ****ty service like this is why Eircom is circling the drain.


  • Options
    #44
    Flibbles
    Closed Accounts Posts: 724 ✭✭✭Flibbles


    So our house phone still works today, the wife rang up to find out what is going on.

    MOOOOOOOOOOOORE LIIIIIIIIIES!

    Thankfully, we have it recorded as well! Comreg are going to love this.

    Now we've been told that we can't just close the account by ringing up, even though that's what we did a week ago. We were also told that it can take up to a month to close the account as there is a pending order, even though we were told 24 - 48 hours last time. Better yet, they have to resend the cancellation order for seemingly no reason.

    So not only have you deprived me of a home connection when I was trying to order it from you, you are now depriving me of a connection from different companies! 

    All I want, and have wanted from the start, is a home internet connection. Why has Eircom taken it upon themselves to make it so hard for me to do this? And why is it that either my wife or myself have to call to find out the information you should be supplying to us?

    This is an absolute joke.


  • Options
    #45
    Flibbles
    Closed Accounts Posts: 724 ✭✭✭Flibbles


    ComReg got back to me at least, one step closer to having some kind of resolution.

    Incidentally, I've been trying to lodge a complaint (in fact, both myself and my wife have been) with Eircom since the 26th. Last week the newest response I received was "We need your account number to go forward with this complaint."

    The account number was the very first line of the first complaint email we had sent. It seems that the complaints people are unable to read.


  • Options
    #46
    Flibbles
    Closed Accounts Posts: 724 ✭✭✭Flibbles


    Vodafone rep rang there, my eircom account seems to be closed, but the line is still locked. I was told to ring and that should be the end of the Eircom side of the saga. I'll get the wife to do it at 1 and we'll see what happens!


  • Options
    #47
    David Jones
    Registered Users Posts: 899 ✭✭✭David Jones


    I see I'm not the only one enduring a saga of lies and half-truths. Hope your is nearly at an end.


  • Options
    #48
    Flibbles
    Closed Accounts Posts: 724 ✭✭✭Flibbles


    The account isn't closed! Not only that, but I've been lied to again! As ever, I have the specified calls recorded.

    On the 31st of July we put in our first cancellation notice. We have the person on a recording telling us that the cancellation is put through, and that it should take 24 to 48 hours. (which was already explained in a previous post to be a lie).

    Now we've been told that the only cancellation on our account is from the 8th, and it'll take until the 8th of September for it to be closed.


    I have both calls recorded as the complaints department has stopped responding to my wife's emails. I want my account closed by the 31st of August. Either way, I have more evidence for ComReg.


  • Options
    #49
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Flibbles wrote: »
    The account isn't closed! Not only that, but I've been lied to again! As ever, I have the specified calls recorded.

    On the 31st of July we put in our first cancellation notice. We have the person on a recording telling us that the cancellation is put through, and that it should take 24 to 48 hours. (which was already explained in a previous post to be a lie).

    Now we've been told that the only cancellation on our account is from the 8th, and it'll take until the 8th of September for it to be closed.


    I have both calls recorded as the complaints department has stopped responding to my wife's emails. I want my account closed by the 31st of August. Either way, I have more evidence for ComReg.
    Hi Flibbles

    Mark is on holidays at present however I'm happy to help.

    From what I can see from your account details your account seems completely closed with eircom however if you could please PM me your account details (to make sure I am looking at the correct account) I will look into this further and revert back to you.

    Thanks

    Al


  • Options
    #50
    john kinsella
    Registered Users Posts: 462 ✭✭john kinsella


    Wow, I actually can't believe what I am reading.

    I was toying with the idea of going to Eircom but thankfully stumbled across this.

    Eircom should be ashamed of themselves. Appalling


  • Options
    #51
    Flibbles
    Closed Accounts Posts: 724 ✭✭✭Flibbles


    Just for clarity, the account Alan was looking at was my old account. He's looking into the eFibre one now.


  • Advertisement
  • Options
    #52
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Flibbles wrote: »
    The account isn't closed! Not only that, but I've been lied to again! As ever, I have the specified calls recorded.

    On the 31st of July we put in our first cancellation notice. We have the person on a recording telling us that the cancellation is put through, and that it should take 24 to 48 hours. (which was already explained in a previous post to be a lie).

    Now we've been told that the only cancellation on our account is from the 8th, and it'll take until the 8th of September for it to be closed.


    I have both calls recorded as the complaints department has stopped responding to my wife's emails. I want my account closed by the 31st of August. Either way, I have more evidence for ComReg.
    Hi Flibbles

    I've just sent you a PM.

    Please leave this with me and I will get back to you as soon as I have more information.

    Thanks

    Al


  • Options
    #53
    Flibbles
    Closed Accounts Posts: 724 ✭✭✭Flibbles


    eircom: Alan wrote: »
    Flibbles wrote: »
    The account isn't closed! Not only that, but I've been lied to again! As ever, I have the specified calls recorded.

    On the 31st of July we put in our first cancellation notice. We have the person on a recording telling us that the cancellation is put through, and that it should take 24 to 48 hours. (which was already explained in a previous post to be a lie).

    Now we've been told that the only cancellation on our account is from the 8th, and it'll take until the 8th of September for it to be closed.


    I have both calls recorded as the complaints department has stopped responding to my wife's emails. I want my account closed by the 31st of August. Either way, I have more evidence for ComReg.
    Hi Flibbles

    I've just sent you a PM.

    Please leave this with me and I will get back to you as soon as I have more information.

    Thanks

    Al
    No news I take it?

    I expect my line to be released by the 31st, exactly one month after I placed the first cancellation order.


  • Options
    #54
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    Flibbles wrote: »
    eircom: Alan wrote: »
    Flibbles wrote: »
    The account isn't closed! Not only that, but I've been lied to again! As ever, I have the specified calls recorded.

    On the 31st of July we put in our first cancellation notice. We have the person on a recording telling us that the cancellation is put through, and that it should take 24 to 48 hours. (which was already explained in a previous post to be a lie).

    Now we've been told that the only cancellation on our account is from the 8th, and it'll take until the 8th of September for it to be closed.


    I have both calls recorded as the complaints department has stopped responding to my wife's emails. I want my account closed by the 31st of August. Either way, I have more evidence for ComReg.
    Hi Flibbles

    I've just sent you a PM.

    Please leave this with me and I will get back to you as soon as I have more information.

    Thanks

    Al
    No news I take it?

    I expect my line to be released by the 31st, exactly one month after I placed the first cancellation order.


    Hi Flibbles

    Have you got any call back on your complaint.  Have you already placed the order to move to another provider.

    Mark 


  • Options
    #55
    Flibbles
    Closed Accounts Posts: 724 ✭✭✭Flibbles


    eircom: Mark wrote: »
    Flibbles wrote: »
    eircom: Alan wrote: »
    Flibbles wrote: »
    The account isn't closed! Not only that, but I've been lied to again! As ever, I have the specified calls recorded.

    On the 31st of July we put in our first cancellation notice. We have the person on a recording telling us that the cancellation is put through, and that it should take 24 to 48 hours. (which was already explained in a previous post to be a lie).

    Now we've been told that the only cancellation on our account is from the 8th, and it'll take until the 8th of September for it to be closed.


    I have both calls recorded as the complaints department has stopped responding to my wife's emails. I want my account closed by the 31st of August. Either way, I have more evidence for ComReg.
    Hi Flibbles

    I've just sent you a PM.

    Please leave this with me and I will get back to you as soon as I have more information.

    Thanks

    Al
    No news I take it?

    I expect my line to be released by the 31st, exactly one month after I placed the first cancellation order.


    Hi Flibbles

    Have you got any call back on your complaint.  Have you already placed the order to move to another provider.

    Mark 
    It's already placed, and the complaints department have stopped emailing my wife.


  • Options
    #56
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    Flibbles wrote: »
    eircom: Mark wrote: »
    Flibbles wrote: »
    eircom: Alan wrote: »
    Flibbles wrote: »
    The account isn't closed! Not only that, but I've been lied to again! As ever, I have the specified calls recorded.

    On the 31st of July we put in our first cancellation notice. We have the person on a recording telling us that the cancellation is put through, and that it should take 24 to 48 hours. (which was already explained in a previous post to be a lie).

    Now we've been told that the only cancellation on our account is from the 8th, and it'll take until the 8th of September for it to be closed.


    I have both calls recorded as the complaints department has stopped responding to my wife's emails. I want my account closed by the 31st of August. Either way, I have more evidence for ComReg.
    Hi Flibbles

    I've just sent you a PM.

    Please leave this with me and I will get back to you as soon as I have more information.

    Thanks

    Al
    No news I take it?

    I expect my line to be released by the 31st, exactly one month after I placed the first cancellation order.


    Hi Flibbles

    Have you got any call back on your complaint.  Have you already placed the order to move to another provider.

    Mark 
    It's already placed, and the complaints department have stopped emailing my wife.

    Ok,


    I am really sorry and I am not going to make any excuses. We have tried to push a resolution for your here and I will insure that a measure of credit will be applied on your final bill,

    Mark


  • Options
    #57
    Flibbles
    Closed Accounts Posts: 724 ✭✭✭Flibbles


    eircom: Mark wrote: »
    Flibbles wrote: »
    eircom: Mark wrote: »
    Flibbles wrote: »
    eircom: Alan wrote: »
    Flibbles wrote: »
    The account isn't closed! Not only that, but I've been lied to again! As ever, I have the specified calls recorded.

    On the 31st of July we put in our first cancellation notice. We have the person on a recording telling us that the cancellation is put through, and that it should take 24 to 48 hours. (which was already explained in a previous post to be a lie).

    Now we've been told that the only cancellation on our account is from the 8th, and it'll take until the 8th of September for it to be closed.


    I have both calls recorded as the complaints department has stopped responding to my wife's emails. I want my account closed by the 31st of August. Either way, I have more evidence for ComReg.
    Hi Flibbles

    I've just sent you a PM.

    Please leave this with me and I will get back to you as soon as I have more information.

    Thanks

    Al
    No news I take it?

    I expect my line to be released by the 31st, exactly one month after I placed the first cancellation order.


    Hi Flibbles

    Have you got any call back on your complaint.  Have you already placed the order to move to another provider.

    Mark 
    It's already placed, and the complaints department have stopped emailing my wife.

    Ok,


    I am really sorry and I am not going to make any excuses. We have tried to push a resolution for your here and I will insure that a measure of credit will be applied on your final bill,

    Mark
    I'm fully expecting this to go way beyond the 8th of September, so you'll forgive me if I'm not holding my breath in any kind of hope of an earlier fix.


  • Options
    #58
    Flibbles
    Closed Accounts Posts: 724 ✭✭✭Flibbles


    My phone is still working today, could one of the reps please check to make sure the cancellation order is still there? One of them dissapeared mysteriously before and I want to make sure this one doesn't.


  • Options
    #59
    Flibbles
    Closed Accounts Posts: 724 ✭✭✭Flibbles


    Any rep available to have a quick look?


  • Options
    #60
    Flibbles
    Closed Accounts Posts: 724 ✭✭✭Flibbles


    Shock horror, my line is still locked and Vodafone can't use it. Will I be able to get my UAN here or do I need to call?


  • Advertisement
  • Options
    #61
    zl1whqvjs75cdy
    Closed Accounts Posts: 4,042 ✭✭✭zl1whqvjs75cdy


    I'd nearly be hiring a solicitor at this stage. 


Advertisement