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How long between placing Fibre upgrade order to receiving phone call for the appointm

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  • 02-07-2013 11:31am
    #1
    SolvableKnave
    Registered Users Posts: 4,470 ✭✭✭


    I placed my order for Fibre yesterday, just wondering what the time frame is for receiving the call to confirm install date.


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    #2
    LFCFan
    Moderators Posts: 3,816 ✭✭✭LFCFan


    I ordered on the 24th June. Still waiting on a phone call for an appointment.


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    #3
    SolvableKnave
    Registered Users Posts: 4,470 ✭✭✭SolvableKnave


    Feck. I'll give them another day or so then ring back.


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    #4
    LFCFan
    Moderators Posts: 3,816 ✭✭✭LFCFan


    It turns out I should never have been able to make an order because it'll be the 12th July before my cabinet is live so it'll be closer to then before I get a all, if ever. I can see me having to ring back yet again to try and get this sorted. I reckon I'll have made approx. 10 phone calls from start to finish before I actually see eFibre at my house.


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    #5
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    Hi Guys,

    The standard lead time for an efibre order is 10 working days. However depending on the number of orders within an exchange or cabinet. It can take longer.

    Thanks, Mark


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    #6
    baddebt
    Registered Users Posts: 691 ✭✭✭baddebt


    eircom: Mark wrote: »
    Hi Guys,

    The standard lead time for an efibre order is 10 working days. However depending on the number of orders within an exchange or cabinet. It can take longer.

    Thanks, Mark
    Hi Mark , is there any date as to when efibre will be available in the dromiskin area of co.louth ?


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    #7
    baddebt
    Registered Users Posts: 691 ✭✭✭baddebt


    eircom: Mark wrote: »
    Hi Guys,

    The standard lead time for an efibre order is 10 working days. However depending on the number of orders within an exchange or cabinet. It can take longer.

    Thanks, Mark
    Hi Mark , is there any date as to when efibre will be available in the dromiskin area of co.louth ?


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    #8
    SolvableKnave
    Registered Users Posts: 4,470 ✭✭✭SolvableKnave


    Thanks for that Mark, understood on longer time frame depending on order volume, though i assume that lead time is from order to installation yes?


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    #9
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    SolvableKnave wrote: »
    Thanks for that Mark, understood on longer time frame depending on order volume, though i assume that lead time is from order to installation yes?
    Hi SolvableKnave

    Yes the 10 working days is the standard time-frame from when the order is issued to the completion / installation date.

    Thanks, Mark


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    #10
    Mebuntu
    Registered Users Posts: 911 ✭✭✭Mebuntu


    In my case a date for installation was set at the time I placed the order (existing customer). It was 11 working days and was installed on the day and on time with no hassle or fuss by a very efficient and pleasant technician. The following summary may be of interest to anyone considering the upgrade.

    Over the three weeks since installation the speeds have been as follows (on a 50MB contract):

    Download: 47 (it was 5.27 on 8MB NGB)

    Upload: 8 (it was 0.43 on NGB)

    Following my call to the DSP the monthly Telephone Allowance has been credited to my bank account instead of being deducted from my Eircom bill. (it cannot be deducted by Eircom from your bill as before)

    Other than one occasion last Saturday evening when the BB went off altogether for about 15 minutes the service has been excellent.


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    #11
    SolvableKnave
    Registered Users Posts: 4,470 ✭✭✭SolvableKnave


    Mebuntu wrote: »
    In my case a date for installation was set at the time I placed the order (existing customer). It was 11 working days and was installed on the day and on time with no hassle or fuss by a very efficient and pleasant technician. 

    So you got an installation date at point of order? I was told to wait for a call from the technician.

    If any of the eircom reps see this, can you confirm if the installation date should be confirmed when the order is placed?


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    #12
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    SolvableKnave wrote: »
    So you got an installation date at point of order? I was told to wait for a call from the technician.

    If any of the eircom reps see this, can you confirm if the installation date should be confirmed when the order is placed?

    Hi SolvableKnave

    In the majority of cases the installation / appointment date is generated when the order is placed. However in the cases where there are large number of pre-orders the order is sent to the efibre back office team who will call the customer as soon as an appointment is available for the order.

    Thanks, Mark


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    #13
    SolvableKnave
    Registered Users Posts: 4,470 ✭✭✭SolvableKnave


    eircom: Mark wrote: »
    Hi SolvableKnave

    In the majority of cases the installation / appointment date is generated when the order is placed. However in the cases where there are large number of pre-orders the order is sent to the efibre back office team who will call the customer as soon as an appointment is available for the order.

    Thanks, Mark
    Grand job. Thanks Mark.


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    #14
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    SolvableKnave wrote: »
    Grand job. Thanks Mark.
    No problem.


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