If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)

Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie

downtime on eFibre

davork · 2013-07-10 08:48:59

Our eFibre connection went down at 7:53 this am (we have external monitoring checking the line, hence the timestamp) and only came back after we unplugged and then replugged the dsl cable into the eFibre box (power cycling not required) Should this be expected regularly?

Options

10-07-2013 9:48am

#1

davork

Registered Users Posts: 196 ✭✭

Join Date: August 2005

Posts: 184

Our eFibre connection went down at 7:53 this am (we have external monitoring checking the line, hence the timestamp) and only came back after we unplugged and then replugged the dsl cable into the eFibre box (power cycling not required)

Should this be expected regularly?

0

Comments

Options
#2 10-07-2013 11:51am
eircom: Tracey

Closed Accounts Posts: 795 ✭✭✭

Join Date: April 2013

Posts: 795

Hi davork,

The best advice I can offer from here is to contact our technical support team on 1890 260 260 (telephone number and option 0) They will troubleshoot with you to identify the issue and hopefully resolve it.

Thanks

Tracey

0