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365 online/phone crashed??

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  • 10-07-2013 3:21pm
    #1
    Libby029
    Registered Users Posts: 141 ✭✭


    I have tried mobile app, online and phone and cant access any of them


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    #2
    Triangla
    Registered Users Posts: 818 ✭✭✭Triangla


    I got same. Website is down too.


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    #3
    diceyreilly
    Registered Users Posts: 1,166 ✭✭✭diceyreilly


    Can't get a balance at the ATM either.


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    #4
    Stroke Politics
    Registered Users Posts: 570 ✭✭✭Stroke Politics


    Total meltdown at B365, even the 01 404 4000 is hanging up on people.  Tried to make a pymt over the phone with Visa debit card @ 14.58 today.  Still not sure if one, two or no pymt for €770.00 has gone through....


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    #5
    Clauric
    Registered Users Posts: 610 ✭✭✭Clauric


    Went to use my Visa Debit card today. Was told it was declined. A bit of a pain in the neck.


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    #6
    Tow
    Registered Users Posts: 7,370 ✭✭✭Tow


    We are unable to process your request at this time, please try again.
    Alternatively, if you would like to access your accounts via 365 phone please call:

    from Republic of Ireland, 0818 365 365,
    from Northern Ireland, 0845 7 365 555,
    from Great Britain, 0845 7 365 333
    and outside these locations, +353 1 404 4000.


    Not much point in having this up on the 365 site when the numbers don't get you further than the welcome message.

    When is the money (including lost growth) Michael Noonan took in the Pension Levy going to be paid back?



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    #7
    brianto
    Registered Users Posts: 5 ✭brianto


    my girlfriend got thru to customer service in college green she said...
    "he entire banking 365 is down, she actuallysaid all systems are down and they have no time frame for resolving it right now. defo an hour at least but she doesn't actually know"


    cannot access my cash or do anything... 


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    #8
    Clauric
    Registered Users Posts: 610 ✭✭✭Clauric


    Seems to back up and running as of 16.07 today


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    #9
    Clauric
    Registered Users Posts: 610 ✭✭✭Clauric


    Clauric wrote: »
    Seems to back up and running as of 16.07 today

    Seems like I may have spoken too soon.


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    #10
    brianto
    Registered Users Posts: 5 ✭brianto


    Clauric wrote: »
    Seems to back up and running as of 16.07 today
    it was back for litereally 30 seconds


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    #11
    westies4ever
    Closed Accounts Posts: 1,456 ✭✭✭westies4ever


    phoned my bro who works in BOI, the whole system is down, staff being sent home; they're working on getting it fixed but have no time frame; they're hoping they dont 'do an ulster' :eek:


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    #12
    brianto
    Registered Users Posts: 5 ✭brianto


    i think cards can be used frotransactions but u just cannot access balances/website


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    #13
    brianto
    Registered Users Posts: 5 ✭brianto


    westies4ever wrote: »
    phoned my bro who works in BOI, the whole system is down, staff being sent home; they're working on getting it fixed but have no time frame; they're hoping they dont 'do an ulster'
    that's really nice of them to try and fix it... fair play


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    #14
    Stroke Politics
    Registered Users Posts: 570 ✭✭✭Stroke Politics


    365 Online is back.  Managed to check my balance just a minute ago....


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    #15
    happyoutscan
    Registered Users Posts: 6,025 ✭✭✭happyoutscan


    Tried it 1 minute ago and couldn't log in. I'll give it another few minutes, not in a hurry.


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    #16
    Realtine
    Registered Users Posts: 391 ✭✭Realtine


    brianto wrote: »
    i think cards can be used frotransactions but u just cannot access balances/website
    It can't, at least it didn't as my card transaction was 'cancelled' in a shop earlier. three times the cashier tried to put it through.
    Wait! appears to be fixed!


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    #17
    brianto
    Registered Users Posts: 5 ✭brianto


    yeh its back
    for now
    all moneys in tact


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    #18
    brianwalshcork
    Registered Users Posts: 607 ✭✭✭brianwalshcork


    I had a problem getting cash from my boi ac using an ulster bank ATM at around 12:15 today. It displayed a message saying "No response from your bank" or something similar. 


    Tried it again 20 mins later and it worked, a point of sale transaction also went through at that time.


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    #19
    Bank of Ireland: Linda
    Closed Accounts Posts: 719 ✭✭✭Bank of Ireland: Linda


    Hi everyone,

    All systems are back up and running so customers should have no issues today. 

    Apologies for any inconvenience caused.

    Thanks

    Linda


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    #20
    amandstu
    Registered Users Posts: 3,573 ✭✭✭amandstu


    Bank of Ireland: Linda wrote: »
    Hi everyone,All systems are back up and running so customers should have no issues today. Apologies for any inconvenience caused.ThanksLinda
    What about the Bankofirelandlifeonline site? It is still down sfter 2 days. It is the second time in the past couple of months.If the machines are taking over they aren't doing a good job.


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    #21
    Bank of Ireland: Sean
    Closed Accounts Posts: 230 ✭✭Bank of Ireland: Sean


    amandstu wrote: »
    What about the Bankofirelandlifeonline site? It is still down sfter 2 days. It is the second time in the past couple of months.If the machines are taking over they aren't doing a good job.
    Hi amandstu,

    Thanks for taking the time to post.

    We have contacted Bank of Ireland Life directly and they have informed us that there was an issue but the website is now back up and running.  If you are still having trouble logging on please contact them directly on 1850 309 309 and they
     will be happy to assist you.

    Apologies for the inconvenience this has caused.

    Seán


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    #22
    amandstu
    Registered Users Posts: 3,573 ✭✭✭amandstu


    thanks for that Seán.


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    #23
    northwestramble
    Registered Users Posts: 348 ✭✭northwestramble


    Hi Linda, 
    I know this is a long shot to ask, as I guess you will say the bank cannot answer :-) but will ask, any idea on what caused the problem? Now with more and more people totally depending on the online services it would be great to be kept up todate when things go wrong, good customer service and all.


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