Avant Card - Worse Customer Service Ever!

ezequiel 2517

Avant Card - Disgusting service levels.

I have a serious complaint to make against this shower however I can't get a manager to call me back. Their policy is for a Manager to call you within two days of asking & I have called 9 times over the past three weeks and no call back to me. It is without doubt the worse service I have ever received from any type of company. I am trying to find out the name of their Chief Executive to make a complaint to but it would be easier to guess tonight's winning lotto numbers, this person's identity is guarded very closely.

Anyone got any similar stories on this lot? Disgraceful attitude, ignorance and incompetence in abundance!

Cheers

wmpdd3

Write to them by detailing your complaint and call it a 'formal complaint'.

Give them 10 days to reply and ask for a final reply, if your still not happy, proceed to the financial regulator.

dudara

Moved to Banking & Insurance & Pensions

dudara

drunkmonkey

Got onto the financial regulator yesterday, got a call from avant today and everything sorted.
If your having no look I'd try the regulator.

closifer

Generally prett shocking stuff alright. A couple of weeks ago i called to request a credit limit decrease as i paid a few hundred off. I did this a few times with MBNA and the limit change always went thru straight away...2 weeks later and still no decrease so i gave up and took the money out and paid off another bill instead. I had called three times and cudnt be bothered calling again. useless...

ezequiel 2517

Useless is indeed one way to describe. Incompetent and ignorant are others. It's unbelievable stuff, I've over 80 minutes of calls made just to request a call back, none yet!

picturehangup

I sent a direct debit mandate back to them over two months ago, and they hadn't collected the minimum payment last month, resulting in a late fee plus interest. I got them to relent on the late fee, as it was their fault, but they would not budge on the interest. They are a total disgrace. They are screwing the nation left right and center. Awful shower. I reckon this is all a ploy to get people so pi....d off that they will pay up in full.

Vologda69

What a contrast with MBNA. I'm glad I was able to settle my account before this Spanish shower took over. No wonder the Spanish economy is in the doldrums with amateurs like these around.

ezequiel 2517

Dreadful dreadful shower, worse service experience ever by a mile...and then some. Managers point blank refuse to call you back, even though the Customer Service staff promise to get you a call. Then today I receive FOUR of the same letter telling me ZERO euros were paid as a payment for Government Duty last year! An automated print out I'm sure, but just shows you nobody checked it as they they couldn't give flying f***! And then to waste money posting four letters of the same thing! Unbelievable level of incompetence!

picturehangup

That's unreal but believable , ezequiel 2517. I got the same letter three times-2 one day-1 the next day- to tell me they were not going to charge me the late fee! Total incompetence.

uck51js9zml2yt

got a call from their security team today after they saw a suspicious payment.
everything was fine but appreciated the call.

ezequiel 2517

They can't everything wrong I suppose but not surprising they have to look after themselves where their money and insurance is concerned.