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Wrong information from Eircom

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  • 17-07-2013 6:18pm
    #1
    hillbloom
    Registered Users Posts: 852 ✭✭✭


    Up to mid May I was on a special package 50euro for 2 months including VAT, coming up to the time that it was due to expire I rang 1901 & was put on the next best package 60e for 2 months including vat.  Today I received my Bill: Eircom Package 65.04. Call charges 39cent, Vat 15.04 Total e80.47.  I definately was given wrong information, no way would I accept such an expensive package. 39cent on calls & the bill 80.47!! Its just that I have the landline for 30 years, I dont like cancelling but I am hoping I will get something credited off this huge bill. I rang 1901 after getting the Bill & she offered me a better package the the next 2 months but I am concentrating on this bill for now.


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    #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    hillbloom wrote: »
    Up to mid May I was on a special package 50euro for 2 months including VAT, coming up to the time that it was due to expire I rang 1901 & was put on the next best package 60e for 2 months including vat.  Today I received my Bill: Eircom Package 65.04. Call charges 39cent, Vat 15.04 Total e80.47.  I definately was given wrong information, no way would I accept such an expensive package. 39cent on calls & the bill 80.47!! Its just that I have the landline for 30 years, I dont like cancelling but I am hoping I will get something credited off this huge bill. I rang 1901 after getting the Bill & she offered me a better package the the next 2 months but I am concentrating on this bill for now.

    Hi hillbloom

    If you would like to PM me the details I can look into this. I would just like to note that I am unable to offer credits to accounts or make ammendments but I can guide you in the right direction and shed some light on this for you.

    Thanks

    Al


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    #3
    hillbloom
    Registered Users Posts: 852 ✭✭✭hillbloom


    Thanks Alan. PM sent


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    #4
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    hillbloom wrote: »
    Thanks Alan. PM sent

    Hi hillbloom

    Thanks for the details. I'm going to look into this now and revert back to you soon.

    Thanks

    Al


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    #5
    hillbloom
    Registered Users Posts: 852 ✭✭✭hillbloom


    All sorted.   Great service from Boards.ie & especially Alan.  Many thanks.


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    #6
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    hillbloom wrote: »
    All sorted.   Great service from Boards.ie & especially Alan.  Many thanks.

    Hi hillbloom

    Thanks for the post, I have sent on the feedback to Al.

    Much appreciated.

    Thanks, Mark


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