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Can't set up a my eircom account

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  • 18-07-2013 1:08pm
    #1
    clarab
    Closed Accounts Posts: 36 ✭


    Hi 

    When i try to set up an account it states that the email address is already registered, although when i try to recover the password i'm told the email address doesn't exist...

    Please help!

    Thanks


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  • Options
    #2
    SpaceTime
    Closed Accounts Posts: 9,088 ✭✭✭SpaceTime


    If it's a brand new account with eircom they seem to take a few days to get you into the customer care system.

    Ours took a while.


  • Options
    #3
    clarab
    Closed Accounts Posts: 36 ✭clarab


    Brilliant thanks a million i might be being a bit too eager lol


  • Options
    #4
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    clarab wrote: »
    Hi 

    When i try to set up an account it states that the email address is already registered, although when i try to recover the password i'm told the email address doesn't exist...

    Please help!

    Thanks



    Hi clarab

    If this is a new account with eircom it maytake up until you have received a second bill from eircom before you can successfully register and if you have an efibre account you will not have access to the 'my eircom' service until the end of September when this service is updated to be able to support efibre products.
    If you are not an efibre broadband customerand you are not new to eircom have you had a 'my eircom' in the past before switching to another provider? If so please try registering with an alternative email address or PM me the email address you are trying to register with and I'll see what else can be done.

    Thanks

    Al


  • Options
    #5
    clarab
    Closed Accounts Posts: 36 ✭clarab


    I used a different email address and got access thank you 

    I have one other query though 

    I see on my account that i have a 30 gb download limit even though i signed up for unlimited broadband and off peak calls, 

    How can i confirm which usage i actually have??


  • Options
    #6
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    clarab wrote: »
    I used a different email address and got access thank you 

    I have one other query though 

    I see on my account that i have a 30 gb download limit even though i signed up for unlimited broadband and off peak calls, 

    How can i confirm which usage i actually have??
    Ok clarab

    Glad to hear it, PM me your number and I'll look into the usage issue and get back to you ASAP

    Al


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