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problem with h&m purchase

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  • 20-07-2013 6:39pm
    #1
    j4vier
    Registered Users Posts: 1,893 ✭✭✭


    Hi

    basically i bought some items from h&m online to be delivered with parcel motel

    i placed an order on Wednesday, then i checked on thursday and my order vanished from my history

    the money was taken from my credit card but the customer service agent told me the order didn't leave the warehouse until i confirm my delivery details

    something quite fishy about the whole thing, since they dont even give you an order reference number, all i got was an email confirming my purchase

    any ideas on what to do?

    will i have any comeback from my credit card if h&m don't refund me?

    thanks


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    #2
    wmpdd3
    Registered Users Posts: 9,624 ✭✭✭wmpdd3


    I dont understand how H&M want 'you ' to confirm your delivery details? Will they ring / email you?

    It could mean they will see if your delivery address matches your CC address.

    If your purchase doesnt reach parcel motel you will be refunded by your CC company. You are covered for non receipt of purchase.


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    #3
    j4vier
    Registered Users Posts: 1,893 ✭✭✭j4vier


    they told me to get in touch with them to confirm my address and that they do not ship to po box addresses, so they must have thought that the parcel motel address is a po box

    funnily enough i had an order shipped there no problem a month ago

    i sent an email asking for an explanation and to refund my order if they had no intention of shipping it, i am still waiting for a reply


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    #4
    j4vier
    Registered Users Posts: 1,893 ✭✭✭j4vier


    they told me they dont ship to forwarding addresses so that is the issue

    i must have got lucky last month when the order got delivered

    she couldn t tell me why the money was taken but i was told to ring back in a week if the money doesn't come back which seems total bull


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    #5
    ytpe2r5bxkn0c1
    Closed Accounts Posts: 32,688 ✭✭✭✭ytpe2r5bxkn0c1


    Several companies will not deliver to PO boxes or forwarding addresses, and Parcel Motel is a PO address.


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    #6
    Sulla Felix
    Closed Accounts Posts: 2,442 ✭✭✭Sulla Felix


    What's the reasoning behind that I wonder?


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    #7
    foggy_lad
    Closed Accounts Posts: 20,373 ✭✭✭✭foggy_lad


    Sulla Felix wrote: »
    What's the reasoning behind that I wonder?
    I would think it stops people ordering online using stolen credit cards.


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    #8
    GerardKeating
    Registered Users Posts: 7,674 ✭✭✭GerardKeating


    Sulla Felix wrote: »
    What's the reasoning behind that I wonder?

    Credit card fraud, some retailers will only ship to the card holder billing address, their acquirer provides an Address verification service.


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    #9
    j4vier
    Registered Users Posts: 1,893 ✭✭✭j4vier


    well I am glad i won't be able to get anything shipped from this clowns

    the money so far is gone

    they told me that i'd have to ring them to clarify my ''situation'' or they couldn't process the refund

    i told them to ring me, i even have a uk mobile and they wouldn't do that
    so i had to ring them on their 'premium' customer service line

    once i rang them one agent went on hold then hung up on me

    the other agent told me to wait a week and see if it bounces back

    and the funny thing is they are not meant to charge anything until dispatch..


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    #10
    GerardKeating
    Registered Users Posts: 7,674 ✭✭✭GerardKeating


    j4vier wrote: »
    well I am glad i won't be able to get anything shipped from this clowns

    the money so far is gone

    they told me that i'd have to ring them to clarify my ''situation'' or they couldn't process the refund

    i told them to ring me, i even have a uk mobile and they wouldn't do that
    so i had to ring them on their 'premium' customer service line

    once i rang them one agent went on hold then hung up on me

    the other agent told me to wait a week and see if it bounces back

    and the funny thing is they are not meant to charge anything until dispatch..

    Tell the story to your card issuer and demand a chargeback.


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