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Offered discount but my bill is the same.

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  • 25-07-2013 2:33am
    #1
    Quazzie
    Registered Users Posts: 28,957 ✭✭✭✭


    Hi there. I was recently offered a discount by an Eircom representative but my most recent bill still shows up as the same price. I never took a reference number for the conversation, or the agent's name so I'm not sure where I stand with this now. Is there any way to look at my account and check what deals were applied to my account?


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    #2
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    Quazzie wrote: »
    Hi there. I was recently offered a discount by an Eircom representative but my most recent bill still shows up as the same price. I never took a reference number for the conversation, or the agent's name so I'm not sure where I stand with this now. Is there any way to look at my account and check what deals were applied to my account?

    Hi Quazzie

    I have the details. I am looking into this for you and I should be back to you by tomorrow.

    Mark


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    #3
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    Quazzie wrote: »
    Hi there. I was recently offered a discount by an Eircom representative but my most recent bill still shows up as the same price. I never took a reference number for the conversation, or the agent's name so I'm not sure where I stand with this now. Is there any way to look at my account and check what deals were applied to my account?


    Hi Quazzie

    I have confirmed the correct promotion / discount has now been applied on the account. I have also applied a €10 credit for this month which will be on the next bill.

    Mark


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    #4
    Quazzie
    Registered Users Posts: 28,957 ✭✭✭✭Quazzie


    Thanks Mark. Excellent service from the Eircom staff on here again.


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    #5
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    Quazzie wrote: »
    Thanks Mark. Excellent service from the Eircom staff on here again.

    No worries Quazzie

    Mark


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    #6
    Quazzie
    Registered Users Posts: 28,957 ✭✭✭✭Quazzie


    My bill came out today and it was the same as before with no discount applied. 


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    #7
    eircom: Tracey
    Closed Accounts Posts: 795 ✭✭✭eircom: Tracey


    Hi Quazzie,

    I'm sorry to hear this.

    Unfortunately Mark is off on leave at the moment so I can't view your details. Would you like to PM me them and I will look into this for you?

    Thanks

    Tracey


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