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How long does it generally take to get a call from eircom?

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  • 25-07-2013 8:31pm
    #1
    corblimey
    Registered Users Posts: 4,475 ✭✭✭


    I've forgotten my email password, and the online form won't let me change.  I contacted support this morning, and was told someone would call me with a password.   Should I still be waiting for that call?


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    #2
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    corblimey wrote: »
    I've forgotten my email password, and the online form won't let me change.  I contacted support this morning, and was told someone would call me with a password.   Should I still be waiting for that call?
    Hi corblimey

    We have sent on a number of requests over the last two days which we sent on to managers in mail support.

    They confirmed:

    "[url defaultattr=http://www.boards.ie/vbulletin/member.php?u="33840"][/url] ; Webmail customers who have changed or are trying to change their password, which is not processing. We have escalated to investigate the platform and we hope to have an update soon"

    Sorry for any inconvenience caused.

    Thanks, Mark


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    #3
    corblimey
    Registered Users Posts: 4,475 ✭✭✭corblimey


    Right, but I was informed on the call to tech support that someone would call me with my password, not that there was anything wrong with the password change process and someone was looking into it.  I just want someone to call me and tell me my password, is that too much to ask for?


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    #4
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    corblimey wrote: »
    Right, but I was informed on the call to tech support that someone would call me with my password, not that there was anything wrong with the password change process and someone was looking into it.  I just want someone to call me and tell me my password, is that too much to ask for?
    Hi corblimey

    The issue is affecting customers logging in. So as we get confirmation the issue is resolved. I can chase up on the call back for you.

    Mark


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    #5
    corblimey
    Registered Users Posts: 4,475 ✭✭✭corblimey


    I am still waiting for this call


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    #6
    corblimey
    Registered Users Posts: 4,475 ✭✭✭corblimey


    Still waiting...  I know it's a free email service, but still.  If it wasn't the email I've been using for about 20 years (back to the tinet.ie days) and so my main point of correspondance for most things, I'd get rid as I hate relying on eircom for anything.


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    #7
    eircom: Tracey
    Closed Accounts Posts: 795 ✭✭✭eircom: Tracey


    corblimey wrote: »
    Still waiting... I know it's a free email service, but still. If it wasn't the email I've been using for about 20 years (back to the tinet.ie days) and so my main point of correspondance for most things, I'd get rid as I hate relying on eircom for anything.
    Hi Corblimey,

    Sorry for the delay in coming back to you.
    The issue is still being looked into but should be resolved in 24 hours. If you are still experience issues tomorrow, you will need to re-set your password and then you should be back up and running.

    Thanks

    Tracey


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    #8
    corblimey
    Registered Users Posts: 4,475 ✭✭✭corblimey


    So in 24 hours, I'll be able to what... change my password online, without knowing my current password?  I bet I won't.


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    #9
    corblimey
    Registered Users Posts: 4,475 ✭✭✭corblimey


    Have just received a call from someone who talked me through resetting my password online, so I'm finally able to check my eircom mail again after nearly a week


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    #10
    eircom: Tracey
    Closed Accounts Posts: 795 ✭✭✭eircom: Tracey


    corblimey wrote: »
    Have just received a call from someone who talked me through resetting my password online, so I'm finally able to check my eircom mail again after nearly a week
    Ok, I'm glad to hear you are back up and running.

    Sorry for the delays you have experienced.

    Thanks

    Tracey


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