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Copy of all calls to and from Eircom.

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  • 26-07-2013 11:04am
    #1
    Flibbles
    Closed Accounts Posts: 724 ✭✭✭


    I've had enough of this. I want a copy of all my conversations with Eircom, including the time I tried to log a complaint and was fobbed off to a different department. I do not care what format they come in (wav,mp3, m4a1), just give me them.


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    #2
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    Flibbles wrote: »
    I've had enough of this. I want a copy of all my conversations with Eircom, including the time I tried to log a complaint and was fobbed off to a different department. I do not care what format they come in (wav,mp3, m4a1), just give me them.

    Hi Flibbles

    Believe me I don't want to refer you having the full detailed history of your issues. However the information you are requesting has to be logged as an official complaint.

    I can not escalate it from here.

    Mark


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    #3
    Flibbles
    Closed Accounts Posts: 724 ✭✭✭Flibbles


    eircom: Mark wrote: »
    Hi Flibbles

    Believe me I don't want to refer you having the full detailed history of your issues. However the information you are requesting has to be logged as an official complaint.

    I can not escalate it from here.

    Mark
    I tried to lodge a complaint and was transferred through to the standard broadband tech help.

    How am I supposed to lodge a complaint if your incompetent wasters will just transfer me?!


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    #4
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    Flibbles wrote: »
    I tried to lodge a complaint and was transferred through to the standard broadband tech help.

    How am I supposed to lodge a complaint if your incompetent wasters will just transfer me?!

    Hi Flibbles

    I have sent you a PM with address to log the complaint e-mail via e-mail.

    Thanks, Mark


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    #5
    Flibbles
    Closed Accounts Posts: 724 ✭✭✭Flibbles


    eircom: Mark wrote: »
    Hi Flibbles

    I have sent you a PM with address to log the complaint e-mail via e-mail.

    Thanks, Mark
    Thank you for this, the phone method is just not workable if they will transfer the call away.


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    #6
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    Flibbles wrote: »
    Thank you for this, the phone method is just not workable if they will transfer the call away.

    No problem,

    I will check your account next week and insure the complaint has been escalated.

    Mark


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