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Private Number

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  • 28-07-2013 12:43pm
    #1
    Mickalus
    Registered Users Posts: 725 ✭✭✭


    Hello Eircom, I have called 4 times now to 1901 to have them remove the Private Number from my phone.
    I don't want to be listed in any directory, but I don't want my number to be private when I call anyone.
    Each time they say they've taken care of it and give it 24 hours, each time nothing happens.

    I recently moved to eFibre but that's the only thing that's changed. 
    Please help!

    Thanks.


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    #2
    eircom: Tracey
    Closed Accounts Posts: 795 ✭✭✭eircom: Tracey


    Mickalus wrote: »
    Hello Eircom, I have called 4 times now to 1901 to have them remove the Private Number from my phone.I don't want to be listed in any directory, but I don't want my number to be private when I call anyone.Each time they say they've taken care of it and give it 24 hours, each time nothing happens.I recently moved to eFibre but that's the only thing that's changed. Please help!Thanks.
    Hi Mickalus,

    Sorry to hear of the problems you are having.

    Would you like to DM me your details and I will look into this you for?

    Thanks

    Tracey


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    #3
    Mickalus
    Registered Users Posts: 725 ✭✭✭Mickalus


    eircom: Tracey wrote: »
    Hi Mickalus,

    Sorry to hear of the problems you are having.

    Would you like to DM me your details and I will look into this you for?

    Thanks

    Tracey
    Thanks Tracey,

    Message with details sent.


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    #4
    eircom: Tracey
    Closed Accounts Posts: 795 ✭✭✭eircom: Tracey


    Mickalus wrote: »
    Thanks Tracey,Message with details sent.
    Thanks Michael,

    I have sent you a PM there.

    Thanks


    Tracey


  • Options
    #5
    Al Capwned
    Registered Users Posts: 5,721 ✭✭✭Al Capwned


    I'm having the same problem - I've called twice with no satisfaction. :(


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    #6
    Al Capwned
    Registered Users Posts: 5,721 ✭✭✭Al Capwned


    Al Capwned wrote: »
    I'm having the same problem - I've called twice with no satisfaction. :(
    And tried again shortly after I posted the above message, on hold for 10 minutes or so, and then get an engaged tone - quite possibly nothing as annoying!


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    #7
    eircom: Tony
    Closed Accounts Posts: 2,226 ✭✭✭eircom: Tony


    Al Capwned wrote: »
    Al Capwned wrote: »
    I'm having the same problem - I've called twice with no satisfaction. :(
    And tried again shortly after I posted the above message, on hold for 10 minutes or so, and then get an engaged tone - quite possibly nothing as annoying!
    Hi Al
    We are aware of some delays in getting through to customer care centres at the moment. This is mostly due to the exceptionally high number of faults as result of recent weather conditions.
    Have you managed to get through? If you would like us to follow up on any issue for you please PM us the details.
    Tony


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    #8
    Al Capwned
    Registered Users Posts: 5,721 ✭✭✭Al Capwned


    eircom: Tony wrote: »
    Al Capwned wrote: »
    Al Capwned wrote: »
    I'm having the same problem - I've called twice with no satisfaction. :(
    And tried again shortly after I posted the above message, on hold for 10 minutes or so, and then get an engaged tone - quite possibly nothing as annoying!
    Hi Al
    We are aware of some delays in getting through to customer care centres at the moment. This is mostly due to the exceptionally high number of faults as result of recent weather conditions.
    Have you managed to get through? If you would like us to follow up on any issue for you please PM us the details.
    Tony
    But an engaged tone? 

    Yes I have an issue I want sorted - My number is appearing as private. I want this to be changed.

    Thanks, Alan.


  • Options
    #9
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Al Capwned wrote: »
    eircom: Tony wrote: »
    Al Capwned wrote: »
    Al Capwned wrote: »
    I'm having the same problem - I've called twice with no satisfaction. :(
    And tried again shortly after I posted the above message, on hold for 10 minutes or so, and then get an engaged tone - quite possibly nothing as annoying!
    Hi Al
    We are aware of some delays in getting through to customer care centres at the moment. This is mostly due to the exceptionally high number of faults as result of recent weather conditions.
    Have you managed to get through? If you would like us to follow up on any issue for you please PM us the details.
    Tony
    But an engaged tone? 

    Yes I have an issue I want sorted - My number is appearing as private. I want this to be changed.

    Thanks, Alan.
    Hi Al Capwned

    If you would like to PM me your landline number and account number I will ask accounts to arrange this for you.

    Thanks

    Al


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