HKC GSM communication lost

beanie10

Hi all, hopefully someone can help me here.
I installed a hkc sw 1070 2 years back all working perfect.
Today I fitted the hkc gsm unit. Everything was going fine programming going perfect until i requested it to send a test text message to all users.
The text never came, so i tried to set alarm by sending text to panel. I received a text back saying "panel communication failed" it had the correct date,time and premises name on the text.
I tried to go back into system (sp1 menu) and where it used to say gsm unit it now says unknown. When i press yes to use sp1 it says please wait for about 1 minute the asks if i want to remove device.
It seems the panel is no longer communicating with gsm unit.
I have checked all connections and transferred the card to sp2 on main panel, still no luck.
Does anyone have any ideas??

stuartkee

Check that you have the correct Remote user code in both the panel and GSM unit. This can stop the communications between the panel and GSM unit. Check the Communication cards and look at the in & out comms Leds. they should be flashing very fast when comms is good. Power down the GSM unit and back up can reset the comms too.

fred funk }{

Which GSM did you install?

Evolution1

Did you install the plug on GSM Q ?
If so you will need to update your panel software as version 3 is required by the gsm unit . This is stated on the Box .

markad1

+1 on version 3

beanie10

Its a gsm-p. I have already powered down the unit. After when i tried to arm through text it said communication with panel failed but the date and time had reset.

beanie10

I cut the power to gsm unit and it did reset ok. I was able to go through settings on keypad. It comes up as MF Modem.
However same again when i ask it to send test text to all user it says downloading gsm data then its all gone again. The in and out led stop flashing and to get them going again ive to cut power again.
This time after resetting again the panel prompted that panel code and gsm code were different. When i changed gsm code to suit panel it disappeared again (as in i cant find the gsm unit in sp equipment menu).

altor

beanie10 wrote: »

I cut the power to gsm unit and it did reset ok. I was able to go through settings on keypad. It comes up as MF Modem.
However same again when i ask it to send test text to all user it says downloading gsm data then its all gone again. The in and out led stop flashing and to get them going again ive to cut power again.
This time after resetting again the panel prompted that panel code and gsm code were different. When i changed gsm code to suit panel it disappeared again (as in i cant find the gsm unit in sp equipment menu).

That would be the remote user code 1111 it is looking for. I would advise getting the control panel flashed with the latest software.

beanie10

Think I have it solved. I needed to add credit to ready to go sim card.

KoolKid

That's a common one. I advise people to set up reminders at 6 month intervals on there phone to prevent this from happening.
Glad you got it sorted.

beanie10

new sim card I assumed €10 credit was on it. HKC tech set me in right direction.

KoolKid

beanie10 wrote: »

HKC tech set me in right direction.

Glad you got all sorted Beanie. Are you an Installer?
I thought HKC only supported installers.

Stephen868 wrote: »

HKC does not deal with end users directly.

Evolution1

glad they helped you out , good crowd to deal with .

KoolKid

Evolution1 wrote: »

glad they helped you out , good crowd to deal with .

Woosh....!!!!
:eek:That was one quick u-turn

altor

Evolution1 wrote: »

glad they helped you out , good crowd to deal with .

Have to agree Evolution1, I find them very helpful