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Bank of Ireland

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  • 29-07-2013 2:38pm
    #1
    bound4auz
    Registered Users Posts: 4 ✭


    Hi All
    Trying to change my postal address with BOI. I rang customer support and they said I could do it online but when I do It keeps asking for security code but I don't have one. Someone please help as all my bank correspondence is getting lost by An Post.


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    #2
    RangeR
    Registered Users Posts: 7,265 ✭✭✭RangeR


    You can't do anything on BOI Online without your security code. Have you registered to use Banking Online? If not, go through those hoops. It will take a few days to get your confirmation snail mail.

    EDIT : Oh.... I see the dilemma. Ring them again and insist that they do it themselves, while yer on the phone,.... THEN registed for Banking Online :)


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    #3
    bound4auz
    Registered Users Posts: 4 ✭bound4auz


    RangerR Thank you for your reply.
    I am registered for 365 but when I ring Im fobbed off telling me to use my inbox etc!! Think a change of bank is just in order.


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    #4
    elfy4eva
    Registered Users Posts: 1,204 ✭✭✭elfy4eva


    I had this exact same trouble last year. Don't bother phoning
    them up, you will only get their customer services center
    and they are absolutely useless.

    I literally had to march down to my registered branch
    (My new local branch couldn't even do it right I
    had to go to the branch where I first opened the account)
    I queried it with a guy at the service desk there and it was
    sorted. (if he hadn't been as nice, professional and sympathetic
    as he was I'd be with a different bank right now)

    He was able to change it for me there and then
    without any issues. The over the phone guys are a bunch
    of clowns and make u listen to that annoying Vivaldi classical
    music when on hold.


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    #5
    RangeR
    Registered Users Posts: 7,265 ✭✭✭RangeR


    Guys, If your bank isn't working for you or are concomitant, make a formal complaint. Things won't change unless we complain en masse.


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    #6
    mel123
    Registered Users Posts: 2,204 ✭✭✭mel123


    Ive changed address quite a few times in the past two years. Every time I pop a letter in the post to my branch with all the details, account number etc and its changed the next day, and I am also with BOI.


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    #7
    elfy4eva
    Registered Users Posts: 1,204 ✭✭✭elfy4eva


    mel123 wrote: »
    Ive changed address quite a few times in the past two years. Every time I pop a letter in the post to my branch with all the details, account number etc and its changed the next day, and I am also with BOI.

    Cool well I think the next think the OP should try
    is direct contact with his/her branch. Let us know
    how you get on OP!!


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    #8
    bound4auz
    Registered Users Posts: 4 ✭bound4auz


    Thanks for all the help guys. Will keep ye posted


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    #9
    dudara
    Registered Users Posts: 33,518 ✭✭✭✭dudara


    Do you want me to move this thread to the Talk to Bank of Ireland forum?


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    #10
    bound4auz
    Registered Users Posts: 4 ✭bound4auz


    yes if you could


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    #11
    dudara
    Registered Users Posts: 33,518 ✭✭✭✭dudara


    Done - moved to the Talk to Bank of Ireland forum to see if the reps there can assist


    dudara


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    #12
    Bank of Ireland: Billy
    Closed Accounts Posts: 1,066 ✭✭✭Bank of Ireland: Billy


    Hi bound4auz,
    Thanks for posting. 

    As mentioned above, changing address on 365 Online requires a security code that can only be posted to the address on your account. As you have already moved, the other option is to complete a Notification of Change of Details form and return this to your branch. You can download the form from here

    A full list of branch postal addresses can be found here

    Thanks

    Billy


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