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Bill/efibre appointment

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  • 31-07-2013 4:11pm
    #1
    CastorTroy
    Registered Users Posts: 29,093 ✭✭✭✭


    Hi,

    I have 2 questions/complaints:

    1. After much hassle with my order, I was eventually moved back from Smart over to eircom for efibre. As you know this involves moving to eircom broadband first. When I got my first bill recently, it included a connection charge. Yet it clearly says online that switching back to eircom is free. How does having a connection charge make it free and why was I charged this?

    2. I was due to have an appointment yetserday morning to connect my efibre. So I took a half day off work(part of my annual vacation days) to wait for the engineer but no one turned up. I had received the letter, text and call saying it was the morning of July 30th and I waited in the house until after 1pm as the letter said between 9 and 1. So I ended up getting to work later than planned. I had no communication to say they were running late or anything.
    I phoned eircom afterward and was told they would look into it and get back to me in about 5 days. Why it takes 5 days to find out why an engineer didn't turn up, I don't know. And as I've been witing on callbacks from eircom multiple times before with only receiving a call a couple of those many times, I figure I might actually get a response here.

    Could someone please help me out with these 2 issues?

    Thanks


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  • Options
    #2
    eircom: Tracey
    Closed Accounts Posts: 795 ✭✭✭eircom: Tracey


    CastorTroy wrote: »
    Hi,I have 2 questions/complaints:1. After much hassle with my order, I was eventually moved back from Smart over to eircom for efibre. As you know this involves moving to eircom broadband first. When I got my first bill recently, it included a connection charge. Yet it clearly says online that switching back to eircom is free. How does having a connection charge make it free and why was I charged this?2. I was due to have an appointment yetserday morning to connect my efibre. So I took a half day off work(part of my annual vacation days) to wait for the engineer but no one turned up. I had received the letter, text and call saying it was the morning of July 30th and I waited in the house until after 1pm as the letter said between 9 and 1. So I ended up getting to work later than planned. I had no communication to say they were running late or anything.I phoned eircom afterward and was told they would look into it and get back to me in about 5 days. Why it takes 5 days to find out why an engineer didn't turn up, I don't know. And as I've been witing on callbacks from eircom multiple times before with only receiving a call a couple of those many times, I figure I might actually get a response here.Could someone please help me out with these 2 issues?Thanks
    Hi CastorTroy,

    I'm sorry to hear of the issues you are having with your order.

    Would you like to PM me your account details and I will look to this for you?

    Thanks

    Tracey


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