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Amazon and An Post delivery to wrong address
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An Post has improved in some areas, yes, but the customer service agents you get on the phone are the pits, in my opinion. Have had cause to call them a few times over the last few weeks, and the majority are absolutely useless. The guys in the local sorting office are better, but you can no longer phone them - you have to talk to customer service agents who blatantly lie. On more than one occasion they've told me that the postman rang the bell, before even finding out my address. I've found one CSA who seems to know their job, but it's luck of the draw whether you get through to her or not.
Believe me as a staff member the last thing you need is customer service number showing up on your phone. There are huge compliance issues here for An Post and targets to be reached. I would say if your not happy with who you get you ask for a managerUm, me
I've twice opened letters for my neighbour that were accidentally delivered to me. One was her bank statement. It was only as I started to take it out of the envelope I noticed the bank logo, and that I don't have an account there. If I'm distracted and something's in my letter box, I just open it while walking, without examining the address.
Its a very easy mistake to make, even though you should not have got the letters in the first place. In rural Ireland where you can have 5 or 6 families along the same road or town land with the same name, Murphy, Browne, Doyle or whatever this happens, but I would say to anybody mention it to your postie, he might not know and be making a genuine mistake. I know of 1 road where there are 12 families with same name add in a few kids and a few grandchildren named after the grandfather or mother and it is a nightmare.
I know in Dublin region there are a number of Woodland parks, Seaview Parks ect. Then you have estates with places like Woodland Grove and Woodland Green and some companies use abbrievated address like 2 Woodland Gr so where does the postman go with this if he or she is unfamiliar with an area or covering holiday duties?
Unfortunately mistakes do happen and without knowing the postmans side, did he have multiple items where the parcel was misdelivered to? Quite possible.0 -
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LeoB, thanks for your reply and indeed I am sure it was a mistake opening my parcel but I do think An Post should have taped it up.
However, I contacted An Post on Fri at 4 (well, Amazon did on my behalf) and there was time for someone to try to find my parcel. Fair enough, maybe not but they had all day Tues and they didn't. You can understand my frustration when you are told "We will try to find it tomorrow" at 12 noon. I know they are busy but to the punter, I wouldn't have liked to be waiting impatiently on it none the less....
I did email An Post CS about the track and trace and I was told to fill out a form.......not exactly inspiring confidence.
I agree and it should have been resealed.Right you are. I need to brush up on my dictionary I should have said interference not tampering.
To suggest either of these is quite insulting to An Post staff. If you have reason to suspect this is happening you should take it further by going to An Post I.B or Garda. It is a very serious offense and there is no excusing anyone who interferes or tampers or damages anyone's parcel or mail.0 -
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I was not suggesting interference on behalf of An post staff so no need to be touchy. The fact is his package was interfered with (possibly by accident) by (Possibly) whomever received his package mistakenly.
The op stated it was opened by the person who received it (wrong person). I may have misunderstood your comment. As a person who works in An Post we all get tarred with same brush when things like this happen. No offense meant by my previous post-(excuse pun)
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