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Goods delivered in error

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    #32
    smiley_face400
    Registered Users Posts: 149 ✭✭smiley_face400


    Google unsolicited goods and you'll find out all you need to know about this. You don't need to return them but you should contact the sender and let them know they're available for collection.

    They're not unsolicited goods, they were ordered but, due to a delay in delivery, then cancelled. This does not make them unsolicited as the op had originally ordered them and the company he ordered from obviously did not know where they'd gotten to. It's not like they sent them out after the order was cancelled


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    #33
    dudara
    Registered Users Posts: 33,518 ✭✭✭✭dudara


    Unsolicited goods are different. That's the kind of case where companies send you products (i.e. books, coins) without you ordering them.

    In this case, the OP did order the goods, and they were dispatched from the seller. In between the dispatch and eventual delivery, the order was cancelled and refunded. The company does own the goods and they should get their property back. However, it should be done in a way that is convenient to you. I've heard of many stories like this, where the company simply tells the person to keep the goods, as it is not economic to arrange a return.

    It's all about karma ultimately :) Do the right thing.


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    #34
    Charlie77
    Registered Users Posts: 16 ✭Charlie77


    smiley_face400 wrote: »
    They're not unsolicited goods, they were ordered but, due to a delay in delivery, then cancelled. This does not make them unsolicited as the op had originally ordered them and the company he ordered from obviously did not know where they'd gotten to. It's not like they sent them out after the order was cancelled

    The order actually was sent out after it was cancelled. I got an email the day before I got the order saying they were dispatching my order that day and I will have it the next day.


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    #35
    JustAddWater
    Closed Accounts Posts: 1,990 ✭✭✭JustAddWater


    Charlie77 wrote: »
    a parcel is delivered to my delivery address. I didn't sign for it as I was not there. It was the stuff I ordered.

    Are they with you or or they with the courier in a depot?

    If the courier has them, just dont accept them. They'll go back


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    #36
    Pkiernan
    Registered Users Posts: 4,310 ✭✭✭Pkiernan


    I bet you're going to see you card re-charged for the cost of the goods pretty soon.


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    #37
    Charlie77
    Registered Users Posts: 16 ✭Charlie77


    Pkiernan wrote: »
    I bet you're going to see you card re-charged for the cost of the goods pretty soon.

    I don't think so. Credit card was prepay visa and what was on it is now spent.


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    #38
    Shelflife
    Registered Users Posts: 3,075 ✭✭✭Shelflife


    It will be interesting to see what address was actually on the parcel if the op gets the original parcel delivered to them.


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    #39
    Charlie77
    Registered Users Posts: 16 ✭Charlie77


    Shelflife wrote: »
    It will be interesting to see what address was actually on the parcel if the op gets the original parcel delivered to them.
    ????


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    #40
    tatli_lokma
    Registered Users Posts: 3,332 ✭✭✭tatli_lokma


    Shelflife wrote: »
    It will be interesting to see what address was actually on the parcel if the op gets the original parcel delivered to them.

    OP *did* get the parcel. That's the whole point of the thread!


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    #41
    Charlie77
    Registered Users Posts: 16 ✭Charlie77


    Charlie77 wrote: »
    I've sent this Email sent to their customer care. They'll probably reply telling me to pay for the return post. Well That's my ass covered.

    Order number xxxxxxx
    Hello,
    This delivery arrived yesterday. I don't want these goods. Please arrange at
    my convenience and at your expense collection of same.
    Kind Regards,
    Charlie

    Supplier has emailed me back.
    If I wish to return the goods I can post them back using their free post but they recommend I use registered post. No mention of paying for it.


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    #42
    Shelflife
    Registered Users Posts: 3,075 ✭✭✭Shelflife


    Charlie77 wrote: »
    ????
    tatli_lokma wrote: »
    OP *did* get the parcel. That's the whole point of the thread!

    Wrong thread, sorry .:o


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    #43
    wexie
    Closed Accounts Posts: 7,480 ✭✭✭wexie


    Charlie77 wrote: »
    Supplier has emailed me back.
    If I wish to return the goods I can post them back using their free post but they recommend I use registered post. No mention of paying for it.

    So does that mean if you don't 'wish' to return them you can keep them?
    Or will they then charge you? Or did it not specify?


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    #44
    dudara
    Registered Users Posts: 33,518 ✭✭✭✭dudara


    Charlie77 wrote: »
    Supplier has emailed me back.
    If I wish to return the goods I can post them back using their free post but they recommend I use registered post. No mention of paying for it.

    I would reply with something like the following: I am happy to return the goods via your free post, if you will accept the risks therein. I will provide a proof of postage that the goods have been dispatched, but will bear no further liability for the goods. Please indicate if this is agreeable.


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    #45
    runawaybishop
    Registered Users Posts: 9,507 ✭✭✭runawaybishop


    dudara wrote: »
    I would reply with something like the following: I am happy to return the goods via your free post, if you will accept the risks therein. I will provide a proof of postage that the goods have been dispatched, but will bear no further liability for the goods. Please indicate if this is agreeable.

    Can he not insist they be collected by a courier, as that's how they were delivered?


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    #46
    dudara
    Registered Users Posts: 33,518 ✭✭✭✭dudara


    runawaybishop wrote: »
    Can he not insist they be collected by a courier, as that's how they were delivered?

    He could of course do that, but how awkward do you want be? Sometimes, it's easier to give a little and meet them halfway.


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    #47
    Charlie77
    Registered Users Posts: 16 ✭Charlie77


    They could meet me half way by picking up the phone and ringing me. I replied to their last email saying the order was cancelled and they still sent the order. Told them they should arrange collection of their stuff. Their reply was to post it back.
    I'm not taking an hour off work to queue at the post office to send it back.


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    #48
    Jarren
    Closed Accounts Posts: 4,692 ✭✭✭Jarren


    Get that collected from your workplace then

    http://www.parcel2go.com/


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    #49
    Charlie77
    Registered Users Posts: 16 ✭Charlie77


    And who'll pay for the courier? I'm not.


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    #50
    Jarren
    Closed Accounts Posts: 4,692 ✭✭✭Jarren


    Not you , inform the company in question that the goods can be picked up from your workplace but they'll be paying for shipping .


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    #51
    Charlie77
    Registered Users Posts: 16 ✭Charlie77


    Jarren wrote: »
    Not you , inform the company in question that the goods can be picked up from your workplace but they'll be paying for shipping .

    Specsavers


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    #52
    kc90
    Registered Users Posts: 364 ✭✭kc90


    Charlie77 wrote: »
    Specsavers

    No need to do anything else here. You can let them know it's their responsibility to arrange collection. If they don't, their loss, your gain and all that.


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