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Switched Networks, no service yet

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  • 04-08-2013 11:51am
    #1
    Poutbutton
    Registered Users Posts: 380 ✭✭


    I switched networks yesterday but still have no service. I phoned the new provider and the retailer but both say, though their stores are open, their office hours do not include Sundays. I tried to register online with the new service but they wont accept my number saying I'm not a customer of theirs.
    Could this mean my phone wont be activated to the new service until Monday?


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    #2
    Fresh Pots
    Closed Accounts Posts: 4,234 ✭✭✭Fresh Pots


    Poutbutton wrote: »
    I switched networks yesterday but still have no service. I phoned the new provider and the retailer but both say, though their stores are open, their office hours do not include Sundays. I tried to register online with the new service but they wont accept my number saying I'm not a customer of theirs.
    Could this mean my phone wont be activated to the new service until Monday?
    Most likely yes, although if you get through to your networks customer care they might be able to do something for you.


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    #3
    optimus1
    Registered Users Posts: 186 ✭✭optimus1


    It depends on when the port was submitted and whether you we're moving from pre/post pay with your old network to pre/post pay with your new network.


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    #4
    Poutbutton
    Registered Users Posts: 380 ✭✭Poutbutton


    Got through to a rep & they set me up happy days


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    #5
    neilmulvey
    Closed Accounts Posts: 577 ✭✭✭neilmulvey


    Poutbutton wrote: »
    Got through to a rep & they set me up happy days

    I switched from o2 to Three in April and before i had left the Blanch SC I was set up


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    #6
    gingernut79
    Registered Users Posts: 961 ✭✭✭gingernut79


    I'm going to state the obvious here cos it happened to my brother last week. Have you turned the phone with the new sim in it off and back on again?


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    #7
    Poutbutton
    Registered Users Posts: 380 ✭✭Poutbutton


    Thanks Gingernut79 I spoke with a rep & they told me I just hadn't been connected yet. They did it, told me to power off & back on again and I was connected there and then.


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