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disconnection

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  • 09-08-2013 11:28am
    #1
    crzybkr73
    Registered Users Posts: 54 ✭✭


    hi, yesterday i found out that i was due for disconnection today.
    this morning i paid 60% off my balance and emailed the post office receipts to the cco dept. i got a call back from them to say that i have already been disconnected this morning and they shall reconnect me on monday.
    ok, i have 2 issues here now.
    1.   why will i have to wait until monday if i ave already paid the bill and this is still only friday morning.
    2.   my supply has NOT been disconnected, and nobody has been out here all morning to disconnect me. 
    so, am i going to get a bill for disconnection/ reconnection even though i have not been disconnected


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  • Options
    #2
    EI: Una
    Closed Accounts Posts: 1,585 ✭✭✭EI: Una


    Hi crzybkr73,

    This is something for which we would require the individual account details in order to answer your queries. Can you private message your Electric Ireland account number and your name/address/contact telephone number as they appear on your account?

    Thanks and regards,
    Una


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