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line gone fuzzy after broadband install

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  • 09-08-2013 12:22pm
    #1
    2smiggy
    Registered Users Posts: 20,603 ✭✭✭✭


    Hello,

    had broadband install down in the house, but use the same phone number in a small office a short distance from the house. the phone line has gone very fuzzy since the broadband was turned on.

    I tried reporting this over the phone line, but could not get through to a human to talk to. unsurprisingly I got through to one when I picked other options such as adding a product. They tried to put me through to someone to speak to but failed. Is there any direct number where I can report the details of my fault to a person, or will here do ?

    Regards


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    #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    2smiggy wrote: »
    Hello,

    had broadband install down in the house, but use the same phone number in a small office a short distance from the house. the phone line has gone very fuzzy since the broadband was turned on.

    I tried reporting this over the phone line, but could not get through to a human to talk to. unsurprisingly I got through to one when I picked other options such as adding a product. They tried to put me through to someone to speak to but failed. Is there any direct number where I can report the details of my fault to a person, or will here do ?

    Regards
    Hi 2smiggy

    You can reach the line faults department by dialling free phone 1901 enter your landline when prompted and then chose option 3 and then 1.

    Alternatively you can log this issue here http://support.eircom.net/logafault/

    Thanks

    Al


  • Options
    #3
    Lelantos
    Closed Accounts Posts: 3,612 ✭✭✭Lelantos


    2smiggy wrote: »
    Hello,

    had broadband install down in the house, but use the same phone number in a small office a short distance from the house. the phone line has gone very fuzzy since the broadband was turned on.

    I tried reporting this over the phone line, but could not get through to a human to talk to. unsurprisingly I got through to one when I picked other options such as adding a product. They tried to put me through to someone to speak to but failed. Is there any direct number where I can report the details of my fault to a person, or will here do ?

    Regards

    Have you got a broadband filter plugged into the phone socket? You should have gotten a few of these, you need 1 for each socket that is being used.


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