If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)

Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie

Email cancellation address not working

DeMonch · 2013-08-11 21:23:43

I spent 30 mins on hold to waiting to talk to cancellations on Friday to be just given an email address phonecancellations@eircom.net, which i verified 2/3 times with the agent on the phone I have tried to send this several time over the weekend, also tried phonecancellations@eircom.net broadbandcancellations@eircom.net…

Options

Comments

Options
#32 20-11-2013 1:34pm
eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

Join Date: October 2012

Posts: 6748

horse7 wrote: »

11.11.2013 09:58 #21
horse7
Registered User

Join Date: Apr 2008
Posts: 800
Report Post
hi mark, spoke to eircom this morning, they found the cancellation letter i left in by hand on 30th oct. Apparently they should have sent out a letter to me which i have not received yet. Please update me. thanks.
audrey was the agents name.and the letter was confirmed.

HI horse7

Thanks for taking my call. Please let me know if there is any further issues.

Thanks

Al

0
Options
#33 20-11-2013 5:44pm
horse7

Registered Users Posts: 3,736 ✭✭✭

Join Date: April 2008

Posts: 3340

thanks alan,lets hope and pray.

0
Options
#34 20-11-2013 5:46pm
eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

Join Date: October 2012

Posts: 6748

horse7 wrote: »

thanks alan,lets hope and pray.

Thanks horse7

I'm aware of all the issues so if there are any more I'm quite sure I can sort them out : )

Thanks

Al

0
Options
#35 04-12-2013 12:26pm
horse7

Registered Users Posts: 3,736 ✭✭✭

Join Date: April 2008

Posts: 3340

hi again alan, got my final bill and although i had given notice on the 30th oct by letter(as confirmed by eircom, my contract ending on 3rd dec ) i which i requested not to renew the contract/cease, i have been billed for an early release charge, which i did not request. Can you amend this please. regards gabriel.

0
Options
#36 04-12-2013 1:37pm
eircom: Tracey

Closed Accounts Posts: 795 ✭✭✭

Join Date: April 2013

Posts: 795

horse7 wrote: »

hi again alan, got my final bill and although i had given notice on the 30th oct by letter(as confirmed by eircom, my contract ending on 3rd dec ) i which i requested not to renew the contract/cease, i have been billed for an early release charge, which i did not request. Can you amend this please. regards gabriel.

Hi horse7,

I have checked this for you and I can see the billing error on your final bill. I have rectified this and your account is in credit now of €16.22, this will be sent out to you by cheque within 10 working days.

Sorry for all inconvenience caused.

Thanks

Tracey

0
Advertisement
Options
#37 04-12-2013 2:22pm
horse7

Registered Users Posts: 3,736 ✭✭✭

Join Date: April 2008

Posts: 3340

eircom: Tracey wrote: »

horse7 wrote: »

hi again alan, got my final bill and although i had given notice on the 30th oct by letter(as confirmed by eircom, my contract ending on 3rd dec ) i which i requested not to renew the contract/cease, i have been billed for an early release charge, which i did not request. Can you amend this please. regards gabriel.

Hi horse7,

I have checked this for you and I can see the billing error on your final bill. I have rectified this and your account is in credit now of €16.22, this will be sent out to you by cheque within 10 working days.

Sorry for all inconvenience caused.

Thanks

Tracey

thank you

0
Options
#38 04-12-2013 2:34pm
eircom: Tracey

Closed Accounts Posts: 795 ✭✭✭

Join Date: April 2013

Posts: 795

horse7 wrote: »

eircom: Tracey wrote: »

horse7 wrote: »

hi again alan, got my final bill and although i had given notice on the 30th oct by letter(as confirmed by eircom, my contract ending on 3rd dec ) i which i requested not to renew the contract/cease, i have been billed for an early release charge, which i did not request. Can you amend this please. regards gabriel.

Hi horse7,

I have checked this for you and I can see the billing error on your final bill. I have rectified this and your account is in credit now of €16.22, this will be sent out to you by cheque within 10 working days.

Sorry for all inconvenience caused.

Thanks

Tracey

thank you

No problem at all.

Thanks

Tracey

0
Options
#39 15-12-2013 4:51pm
horse7

Registered Users Posts: 3,736 ✭✭✭

Join Date: April 2008

Posts: 3340

Please update me on this, as no refund has been received. thank you.

0
Options
#40 16-12-2013 10:36am
eircom: Tracey

Closed Accounts Posts: 795 ✭✭✭

Join Date: April 2013

Posts: 795

horse7 wrote: »

Please update me on this, as no refund has been received. thank you.

Hi,
I've checked this and the cheque has not been issues as of yet I'm afraid. I've sent it off to our credit control section to request this urgently for you.

Sorry for the delays.

Tracey

0
Options
#41 16-12-2013 11:13am
horse7

Registered Users Posts: 3,736 ✭✭✭

Join Date: April 2008

Posts: 3340

Thanks,just how long will it take?

0
Advertisement
Options
#42 16-12-2013 12:07pm
eircom: Tracey

Closed Accounts Posts: 795 ✭✭✭

Join Date: April 2013

Posts: 795

horse7 wrote: »

Thanks,just how long will it take?

The normal lead time is 10 working days from the date the credit was issued on the account 6/12 which would mean the 20/12. If the credit management section come back with a different lead time I'll contact you back.

Tracey

0
Options
#43 16-12-2013 12:44pm
horse7

Registered Users Posts: 3,736 ✭✭✭

Join Date: April 2008

Posts: 3340

Thanks ,please keep me posted.

0
Options
#44 16-12-2013 2:05pm
eircom: Tracey

Closed Accounts Posts: 795 ✭✭✭

Join Date: April 2013

Posts: 795

horse7 wrote: »

Thanks ,please keep me posted.

No problem at all.

Tracey

0
Options
#45 20-12-2013 11:13am
horse7

Registered Users Posts: 3,736 ✭✭✭

Join Date: April 2008

Posts: 3340

Still no refund,can i have an update please.

0
Options
#46 30-12-2013 7:53pm
horse7

Registered Users Posts: 3,736 ✭✭✭

Join Date: April 2008

Posts: 3340

Still no refund,can i have an update please.

0
Options
#47 31-12-2013 1:35pm
eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

Join Date: October 2012

Posts: 6748

horse7 wrote: »

Still no refund,can i have an update please.

[font=Times New Roman","serif]Hi horse7

I remember helping you with this query a while back and I'm sorry you have not received the promised credit yet, I will need to investigate this further and as soon as I have clarification of further news I'll let you know right away.

Thanks

Al[/font]

0
Options
#48 31-12-2013 9:56pm
horse7

Registered Users Posts: 3,736 ✭✭✭

Join Date: April 2008

Posts: 3340

I have been told this since 4th december,and still waiting.

0
Options
#49 31-12-2013 9:56pm
horse7

Registered Users Posts: 3,736 ✭✭✭

Join Date: April 2008

Posts: 3340

I have been told this since 4th december,and still waiting.

0
Options
#50 02-01-2014 2:06pm
horse7

Registered Users Posts: 3,736 ✭✭✭

Join Date: April 2008

Posts: 3340

yes alan,i spoke to you on the phone,that was 20th november,last year.

0
Options
#51 02-01-2014 5:03pm
eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

Join Date: October 2012

Posts: 6748

horse7 wrote: »

yes alan,i spoke to you on the phone,that was 20th november,last year.

Hi horse7

I'm really hoping to have more news on this for you soon. I'm very sorry for the delay.

Thanks

Al

0
Advertisement
Options
#52 06-01-2014 10:42am
horse7

Registered Users Posts: 3,736 ✭✭✭

Join Date: April 2008

Posts: 3340

Update please.

0
Options
#53 09-01-2014 10:22pm
horse7

Registered Users Posts: 3,736 ✭✭✭

Join Date: April 2008

Posts: 3340

i am sorry to say your resolution of sending my payment has fallen far short of what i had expected from eircom.

0