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Cancellation fee even though out of contract

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  • 14-08-2013 8:20pm
    #1
    campo
    Registered Users Posts: 3,364 ✭✭✭


    In April of this year I switched my mobile provider in E-Mobile ( and a very happy customer so far ) while switching I was advised that I would receive a 15e discount on my Eircom pack but would extend my contract by 18 months

    I was out of contract with Eircom at this stage and was shopping around so between the 15e off my Phone and BB pack plus the saving I was making on the mobile by switching  to Emobile I decided to go for it....yay right ....no wrong

    I never received the 15e discount on my Eircom phone and BB pack and after numerous of phone calls I decided to lodge a complaint.

    I then give Eircom 3 months to answer the complaint that never happened and at that stage I decided to cancel my phone and BB pack and today I recieve in the post not an apology that it took so long to look into the complaint but a bill of over 300e as ye have decided to charge me an early release clause

    So after contacting Eircom your reps explained that because I signed up with Emobile in April and agreed to the 15e discount that I accepted the T&Cs of the contract.

    But Eircom never fulfilled yer side of the bargain so please explain why I should pay anything as contract works both ways 


Comments

  • Options
    #2
    goldenhoarde
    Registered Users Posts: 859 ✭✭✭goldenhoarde


    Ask them to produce the recording of the call where you signed up as they need to keep that if they cannot do that within reasonable time lodge a complaint with comreg


  • Options
    #3
    campo
    Registered Users Posts: 3,364 ✭✭✭campo


    I already asked them this but they could not find the phone call and then I asked what comments were left on their system on that date again only comment that was left was the CS agent " checking " the account


  • Options
    #4
    eircom: Tracey
    Closed Accounts Posts: 795 ✭✭✭eircom: Tracey


    campo wrote: »
    In April of this year I switched my mobile provider in E-Mobile ( and a very happy customer so far ) while switching I was advised that I would receive a 15e discount on my Eircom pack but would extend my contract by 18 months

    I was out of contract with Eircom at this stage and was shopping around so between the 15e off my Phone and BB pack plus the saving I was making on the mobile by switching  to Emobile I decided to go for it....yay right ....no wrong

    I never received the 15e discount on my Eircom phone and BB pack and after numerous of phone calls I decided to lodge a complaint.

    I then give Eircom 3 months to answer the complaint that never happened and at that stage I decided to cancel my phone and BB pack and today I recieve in the post not an apology that it took so long to look into the complaint but a bill of over 300e as ye have decided to charge me an early release clause

    So after contacting Eircom your reps explained that because I signed up with Emobile in April and agreed to the 15e discount that I accepted the T&Cs of the contract.

    But Eircom never fulfilled yer side of the bargain so please explain why I should pay anything as contract works both ways 


    Hi campo,

    I'm sorry to hear this.

    Would you like to PM me your details and I will look into this for you?

    Thanks

    Tracey


  • Options
    #5
    campo
    Registered Users Posts: 3,364 ✭✭✭campo


    eircom: Tracey wrote: »
    campo wrote: »
    In April of this year I switched my mobile provider in E-Mobile ( and a very happy customer so far ) while switching I was advised that I would receive a 15e discount on my Eircom pack but would extend my contract by 18 months

    I was out of contract with Eircom at this stage and was shopping around so between the 15e off my Phone and BB pack plus the saving I was making on the mobile by switching  to Emobile I decided to go for it....yay right ....no wrong

    I never received the 15e discount on my Eircom phone and BB pack and after numerous of phone calls I decided to lodge a complaint.

    I then give Eircom 3 months to answer the complaint that never happened and at that stage I decided to cancel my phone and BB pack and today I recieve in the post not an apology that it took so long to look into the complaint but a bill of over 300e as ye have decided to charge me an early release clause

    So after contacting Eircom your reps explained that because I signed up with Emobile in April and agreed to the 15e discount that I accepted the T&Cs of the contract.

    But Eircom never fulfilled yer side of the bargain so please explain why I should pay anything as contract works both ways 


    Hi campo,

    I'm sorry to hear this.

    Would you like to PM me your details and I will look into this for you?

    Thanks

    Tracey
    Hi Tracey,
    This issue has now been resolved and I would like to thank you for your help

    When my Sky contract is up I would consider going back to Eircom

    All the best Campo


  • Options
    #6
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    campo wrote: »
    eircom: Tracey wrote: »
    campo wrote: »
    In April of this year I switched my mobile provider in E-Mobile ( and a very happy customer so far ) while switching I was advised that I would receive a 15e discount on my Eircom pack but would extend my contract by 18 months

    I was out of contract with Eircom at this stage and was shopping around so between the 15e off my Phone and BB pack plus the saving I was making on the mobile by switching  to Emobile I decided to go for it....yay right ....no wrong

    I never received the 15e discount on my Eircom phone and BB pack and after numerous of phone calls I decided to lodge a complaint.

    I then give Eircom 3 months to answer the complaint that never happened and at that stage I decided to cancel my phone and BB pack and today I recieve in the post not an apology that it took so long to look into the complaint but a bill of over 300e as ye have decided to charge me an early release clause

    So after contacting Eircom your reps explained that because I signed up with Emobile in April and agreed to the 15e discount that I accepted the T&Cs of the contract.

    But Eircom never fulfilled yer side of the bargain so please explain why I should pay anything as contract works both ways 


    Hi campo,

    I'm sorry to hear this.

    Would you like to PM me your details and I will look into this for you?

    Thanks

    Tracey
    Hi Tracey,
    This issue has now been resolved and I would like to thank you for your help

    When my Sky contract is up I would consider going back to Eircom

    All the best Campo

    Hi campo

    Thanks for getting back and updating the thread. I will pass on the info on to Tracey.

    Mark


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