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Changed over

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  • 15-08-2013 11:14am
    #1
    Talula_d
    Registered Users Posts: 305 ✭✭


    Hi, I'm just wondering is there anyway to find out when my broadband will be changed over to eircom, my home phone has been but they said when I was changing it could take 3 to 4 weeks for the broadband to change.


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    #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Talula_d wrote: »
    Hi, I'm just wondering is there anyway to find out when my broadband will be changed over to eircom, my home phone has been but they said when I was changing it could take 3 to 4 weeks for the broadband to change.
    Hi Talula_d

    Feel free to Pm me your landline number and I'll look into this for you,

    Thanks

    Al


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    #3
    Talula_d
    Registered Users Posts: 305 ✭✭Talula_d


    I have sent a pm and had no reply?!
    eircom: Alan wrote: »
    Hi Talula_d

    Feel free to Pm me your landline number and I'll look into this for you,

    Thanks

    Al


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    #4
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    Talula_d wrote: »
    I have sent a pm and had no reply?!
    eircom: Alan wrote: »
    Hi Talula_d

    Feel free to Pm me your landline number and I'll look into this for you,

    Thanks

    Al

    Hi Talula_d

    Would you mind sending on the details to me and I can check the status of the broadband transfer.

    Mark


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    #5
    Talula_d
    Registered Users Posts: 305 ✭✭Talula_d


    I cant send a PM to you!


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    #6
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    Talula_d wrote: »
    I cant send a PM to you!
    Hi Talula_d

    Apologies, I have amended my settings.

    Mark


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    #7
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    eircom: Mark wrote: »
    Talula_d wrote: »
    I cant send a PM to you!
    Hi Talula_d

    Apologies, I have amended my settings.

    Mark
    Hi Talula_d

    I got your PM thanks, I spoke to the broadband transfer team confirmed that the 10 day cooling off period elapses today so the broadband will be back with eircom tomorrow or Wednesday at the latest.

    Mark


  • Options
    #8
    Talula_d
    Registered Users Posts: 305 ✭✭Talula_d


    Still no change on the broadband!?


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    #9
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    Talula_d wrote: »
    Still no change on the broadband!?

    Hi,

    I got your PM, the order has completed. The service should work with your current modem. You may need to re-set the modem to pick up the change and insure the correct eircom modem settings are imputed

    Modem settings - http://bit.ly/14j9OZm

    It may be easier to call broadband support on 1890 260 260 and go through it step by step.

    Mark


  • Options
    #10
    Talula_d
    Registered Users Posts: 305 ✭✭Talula_d


    Absolute disaster, neither the technical support over the phone or online are able to help me change over!


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    #11
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    Talula_d wrote: »
    Absolute disaster, neither the technical support over the phone or online are able to help me change over!
    Hi Talula_d

    The order may need an additional 24 hours to Post (filter the change through to all our systems)

    What did support advise when you called them today?

    Mark


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  • Options
    #12
    Talula_d
    Registered Users Posts: 305 ✭✭Talula_d


    At the moment I am on to the phone line and he is currently googling how to change the settings


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    #13
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    Talula_d wrote: »
    At the moment I am on to the phone line and he is currently googling how to change the settings
    Hi Talula_d

    I will follow up with you tomorrow to see if they were able to get you up and running.

     Mark


  • Options
    #14
    Talula_d
    Registered Users Posts: 305 ✭✭Talula_d


    Hi, engineer supposed to call Friday or today and I haven't heard anything since, any update??


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    #15
    quinlivan
    Registered Users Posts: 136 ✭✭quinlivan


    Talula_d, sounds like you are being bandied around like I currently am. Was meant to have an engineer out last Wednesday, took the day off work and they never showed. 

    I've been dealing with Tracey (on Twitter) who has been great but they still can't tell me when I'll have a new appointment (even though they were the ones who set the original one up).

    I changed over to Eircom over a month ago and am still waiting :/


  • Options
    #16
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Talula_d wrote: »
    Hi, engineer supposed to call Friday or today and I haven't heard anything since, any update??
    Hi Talula_d


    Can you confirm who advised you a technician would be calling out to you by then? I'll look into this in more detail and as soon as I have an update I will be in touch with your right away.

    Thanks

    Al


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    #17
    Talula_d
    Registered Users Posts: 305 ✭✭Talula_d


    I was told by the technical support team on the phone on Wednesday that a technician would be out hopefully Friday to have this sorted by the weekend and if not definitely Monday! I am disgusted with this situation and I have only changed over to already have problems which I was advised by your sales team would not happen!


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    #18
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Talula_d wrote: »
    I was told by the technical support team on the phone on Wednesday that a technician would be out hopefully Friday to have this sorted by the weekend and if not definitely Monday! I am disgusted with this situation and I have only changed over to already have problems which I was advised by your sales team would not happen!
    Hi Talula_d

    I am awaiting feedback from technical support in relation to this. As soon as I have more information I will let you know (which I am hoping to be this afternoon). Apologies for this inconvenience.

    Thanks

    Al


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    #19
    Talula_d
    Registered Users Posts: 305 ✭✭Talula_d


    Does this mean that again there will be no engineer out today!how is it possible you can only find out from technical support this afternoon surely you have a direct line to them?? This has gone beyond a joke!!


  • Options
    #20
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Talula_d wrote: »
    Does this mean that again there will be no engineer out today!how is it possible you can only find out from technical support this afternoon surely you have a direct line to them?? This has gone beyond a joke!!

    Hi Talula_d

    I'm doing my best to arrange a technician as soon as possible, A technician will not be out today however I'm doing my best to have one out to you ASAP.

    When I have more news I will let you know here.

    Al


  • Options
    #21
    Talula_d
    Registered Users Posts: 305 ✭✭Talula_d


    Why was I told Monday at the latest then?


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    #22
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Talula_d wrote: »
    Why was I told Monday at the latest then?
    Hi Talula_d

    I did not tell you did this and I'm unable to offer an answer for this.

    If you wish to make a complaint please contact eircom complaints on 1800200481. All I can do is my best in pushing to have a technician out as soon as possible.

    Al


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    #23
    Talula_d
    Registered Users Posts: 305 ✭✭Talula_d


    I will wait and see what update you have by tomorrow afternoon, if nothing is done I will be making a complaint.


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    #24
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    Talula_d wrote: »
    I will wait and see what update you have by tomorrow afternoon, if nothing is done I will be making a complaint.
    Hi Talula_d

    We requested a call back to you yesterday. Did a member of the support team call you yesterday evening.

    Mark


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    #25
    Talula_d
    Registered Users Posts: 305 ✭✭Talula_d


    Hi, I have had no phone call at all from anyone from eircom!


  • Options
    #26
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    Talula_d wrote: »
    Hi, I have had no phone call at all from anyone from eircom!
    Hi Talula_d

    Are you at home to arrange a call back this afternoon?

    Mark


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    #27
    zl1whqvjs75cdy
    Closed Accounts Posts: 4,042 ✭✭✭zl1whqvjs75cdy


    Ah Irish broadband providers, only took a week to arrange a phonecall which will arrange a technician. Efficiency at its finest. 


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    #28
    Talula_d
    Registered Users Posts: 305 ✭✭Talula_d


    Yes I'm free this afternoon, I hope you are calling for directions because I have already been through all the technical support help guidelines!


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