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Billing issue

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  • 15-08-2013 12:32pm
    #1
    nikkibikki
    Registered Users Posts: 1,226 ✭✭✭


    Hi, there is an issue with my bill, I have been overcharged due to discounts not being applied for bundles etc.  I called 1901 about this last week and was told it was sorted but changes haven't been applied as per my outstanding balance on my eircom.  Can one of the reps please have a look?  Thanks.


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    #2
    eircom: Tracey
    Closed Accounts Posts: 795 ✭✭✭eircom: Tracey


    nikkibikki wrote: »
    Hi, there is an issue with my bill, I have been overcharged due to discounts not being applied for bundles etc.  I called 1901 about this last week and was told it was sorted but changes haven't been applied as per my outstanding balance on my eircom.  Can one of the reps please have a look?  Thanks.

    Hi nikkibikki,

    I'm sorry to hear this.

    Would you like to PM me your details and I will have a look into this for you?

    Thanks

    Tracey


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    #3
    nikkibikki
    Registered Users Posts: 1,226 ✭✭✭nikkibikki


    Tracey you haven't replied to my last 3 PM's. Incorrect bill amount has now been taken from my account. Nearly €20 too much. Can you please advise when this will be rectified? I am only a few months with eircom and there are already problems...


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    #4
    eircom: Tracey
    Closed Accounts Posts: 795 ✭✭✭eircom: Tracey


    nikkibikki wrote: »
    Tracey you haven't replied to my last 3 PM's.  Incorrect bill amount has now been taken from my account. Nearly €20 too much. Can you please advise when this will be rectified? I am only a few months with eircom and there are already problems...
    Hi nikkibikki,

    Sorry for the delay in coming back to you. I have replied to your PM there.

    Thanks Tracey


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