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Ongoing issues since moving to Eircom

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  • 15-08-2013 5:39pm
    #1
    dezb101
    Registered Users Posts: 7 ✭


    I moved to eircom after being mis-sold efiber before it was actually available.
    I thought I had come to a resolution with eircom but to date what I was offered has not come to light. I am now in the position of going through the order process again. I have applied online now 3 times and it was only on the third attempt I got an email reference back (267817) at this point I thought I was eventually on the way but alas No when I contacted eircom as I had not gotten a callback to get an installation time I was told they had the order but no action had been taken to get an appointment AND this may take 10 working days to check? is there any way this can be speeded up and I am willing to take a cancellation if one comes available.


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  • Options
    #2
    dezb101
    Registered Users Posts: 7 ✭dezb101


    Is anyone from Eircom going to reply?


  • Options
    #3
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    dezb101 wrote: »
    I moved to eircom after being mis-sold efiber before it was actually available.
    I thought I had come to a resolution with eircom but to date what I was offered has not come to light. I am now in the position of going through the order process again. I have applied online now 3 times and it was only on the third attempt I got an email reference back (267817) at this point I thought I was eventually on the way but alas No when I contacted eircom as I had not gotten a callback to get an installation time I was told they had the order but no action had been taken to get an appointment AND this may take 10 working days to check? is there any way this can be speeded up and I am willing to take a cancellation if one comes available.
    Hi dezb101

    I would be happy to assist so if you would like to send me a PM including your account details I will look onto this further and advise on the appropriate routes/actions to take.

    Thanks

    Al


  • Options
    #4
    dezb101
    Registered Users Posts: 7 ✭dezb101


    Hi Alan

    Any update yet?

    Des


  • Options
    #5
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    dezb101 wrote: »
    Hi Alan

    Any update yet?

    Des

    Hi dezb101

    Al sent on the information / PM and I set you a private message.

    Thanks, Mark


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