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Horizon UPC Error Code 1001

  • 17-08-2013 10:14pm
    #1
    Salmonbrian1
    Registered Users Posts: 5 ✭


    Hi all, got UPC Horizon box delivered today and went to install it but giving error 1001 and won't install. UPC say an engineer needs to come out but earliest is Wednesday.

    Is there anything I can do in the meantime to get it working? The outlet wall box is ntl so don't know if anything to do with that or does it need to be updated?

    Any help much appreciated.


Comments

  • #2
    paulboland
    Registered Users, Registered Users 2 Posts: 1,403 ✭✭✭paulboland


    Salmonbrian1 wrote: »
    Hi all, got UPC Horizon box delivered today and went to install it but giving error 1001 and won't install. UPC say an engineer needs to come out but earliest is Wednesday.

    Is there anything I can do in the meantime to get it working? The outlet wall box is ntl so don't know if anything to do with that or does it need to be updated?

    Any help much appreciated.

    • Wait 30 minutes after the message appears.
    • Start the media box again with the on / off button on the back.
    • You see after restart error code 1001 in the picture Check your wiring to horizon box and start the media box again.
    Do you have a previous UPC Digital Box to test for channels if not
    Do you get a upc analogue signal to your tv does any channels work
    If that don't work wait till UPC engineer comes out


  • #3
    Salmonbrian1
    Registered Users Posts: 5 ✭Salmonbrian1


    paulboland wrote: »
    • Wait 30 minutes after the message appears.
    • Start the media box again with the on / off button on the back.
    • You see after restart error code 1001 in the picture Check your wiring to horizon box and start the media box again.
    Do you have a previous UPC Digital Box to test for channels if not
    Do you get a upc analogue signal to your tv does any channels work
    If that don't work wait till UPC engineer comes out

    Have the tv on the wall and weighs a tonne so won't get to get in at back of it to check if analogue works. There was an old upc box when we moved in but gone now so can't check that. Thanks for the reply 😉


  • #4
    Salmonbrian1
    Registered Users Posts: 5 ✭Salmonbrian1


    Salmonbrian1 wrote: »
    Have the tv on the wall and weighs a tonne so won't get to get in at back of it to check if analogue works. There was an old upc box when we moved in but gone now so can't check that. Thanks for the reply 😉

    Just an update I connected another small tv to the cable and there's no signal whatsoever so it's obviously needs to be connected up outside.


  • #5
    paulboland
    Registered Users, Registered Users 2 Posts: 1,403 ✭✭✭paulboland


    Salmonbrian1 wrote: »
    Just an update I connected another small tv to the cable and there's no signal whatsoever so it's obviously needs to be connected up outside.


    Glad you found out reason for no signal UPC engineer will fix it outside in the street manhole cover he turn it back on

    I gather you were not using upc and at some stage was cut off

    If the cable to house are old try get him to put new one in and new upc point as horizon needs quality cable and get him to give you a better cable to connect to the horizon as the one that's comes with horizon not that great especially if you need a long cable


  • #6
    Salmonbrian1
    Registered Users Posts: 5 ✭Salmonbrian1


    paulboland wrote: »
    Glad you found out reason for no signal UPC engineer will fix it outside in the street manhole cover he turn it back on

    I gather you were not using upc and at some stage was cut off

    If the cable to house are old try get him to put new one in and new upc point as horizon needs quality cable and get him to give you a better cable to connect to the horizon as the one that's comes with horizon not that great especially if you need a long cable

    Hey thanks for the tips I'll say it to him about cable as it doesn't look the best when I opened the box. I'm big into good quality cables have monster cables in all my home entertainment including optical etc.

    I never used upc here in the apartment and it has ntl written on it so can only imagine how old it is. The box at side of the apartment has the lid open and the wires sometimes are hanging out with the junction box so I am going to ask him to have a look at that too make sure it's ok. The cables look fairly decent inside but just to be safe.

    I'm happy I know now there is no signal because I was wrecking my head trying it every hour lol so thanks for the tip of checking tv directly would never have thought of that. Dying to get the horizon up and running.


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