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Returns and repairs ...what to do ?

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  • 20-08-2013 10:17am
    #1
    a clanger
    Registered Users Posts: 353 ✭✭


    Hi Guys 

    Unfortunately a TV (Philips 32-PFL-5404) I purchased from you guys has decided it's had enough ..
    Fortunately I bought the 5 year screen guarantee:) . The TV refuses to switch on and the front red LED blinks 3 times in rapid succession.  According to the interweb this is bad !. So I'd like to get the ball rolling with regard to return/repair/replace. Where do I start?

    Regards

    John 


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    #2
    Richersounds.ie: Kenny
    Company Representative Posts: 17,279 ✭✭✭✭Richersounds.ie: Kenny


    a clanger wrote: »
    Hi Guys 

    Unfortunately a TV (Philips 32-PFL-5404) I purchased from you guys has decided it's had enough ..
    Fortunately I bought the 5 year screen guarantee:) . The TV refuses to switch on and the front red LED blinks 3 times in rapid succession.  According to the interweb this is bad !. So I'd like to get the ball rolling with regard to return/repair/replace. Where do I start?

    Regards

    John 
    Hi John,

    Really sorry to hear the TV has decided to give up :(

    The good news is we can take it on from here for you.  Our 5 year screen cover is at home for TVs 32" and above so no long trips back to Belfast.

    If you can PM me your full name and address I'll get the ball rolling :)

    Chris


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    #3
    a clanger
    Registered Users Posts: 353 ✭✭a clanger


    Just a thank you to Chris and co in Richersounds for sorting out my problem with minimum amount of fuss and bother. Your customer service is second to none .


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    #4
    Richersounds.ie: Kenny
    Company Representative Posts: 17,279 ✭✭✭✭Richersounds.ie: Kenny


    a clanger wrote: »
    Just a thank you to Chris and co in Richersounds for sorting out my problem with minimum amount of fuss and bother. Your customer service is second to none .
    Hi again,

    Thanks for the kind words :)  We do our best to keep all our customers happy.

    Have a great day.

    Chris


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    #5
    Richersounds.ie: Dave
    Closed Accounts Posts: 2,474 ✭✭✭Richersounds.ie: Dave


    Just a little follow up.

    TV should be repaired and back tomorrow or Monday at the latest.

    ATVB



    Dave


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    #6
    a clanger
    Registered Users Posts: 353 ✭✭a clanger


    Tv back this morning ...3 day turnaround from collection on Wednesday to return on Friday morning ..Fair play and well done again


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    #7
    Richersounds.ie: Kenny
    Company Representative Posts: 17,279 ✭✭✭✭Richersounds.ie: Kenny


    a clanger wrote: »
    Tv back this morning ...3 day turnaround from collection on Wednesday to return on Friday morning ..Fair play and well done again
    Hi again,

    Glad to hear the TV is back with you.  The guys in MF are spot on :)

    Have a great weekend.

    Chris


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