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Moving to Eircom:Eircom eFibre question

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  • 21-08-2013 1:36pm
    #1
    gibbon75
    Registered Users Posts: 879 ✭✭✭


    Hi,

    I'm with Magnet at the moment (both phone and broadband),but I'm planning to switch over to Eircom's eFibre broadband.
    Is there a down time during the switchover period: will I be without broadband for a few days,or the Magnet service (which isn't an LLU service,but one of Eircom's wholesale deals) will only be disconnected when the eFibre connection goes alive?

    Thanks a lot!


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    #2
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    gibbon75 wrote: »
    Hi,

    I'm with Magnet at the moment (both phone and broadband),but I'm planning to switch over to Eircom's eFibre broadband.
    Is there a down time during the switchover period: will I be without broadband for a few days,or the Magnet service (which isn't an LLU service,but one of Eircom's wholesale deals) will only be disconnected when the eFibre connection goes alive?

    Thanks a lot!

    Hi gibbon75


    The Lead time we have to transfer a customer from an LLU including a porting a number can take up to 28 days so the down time can be quite bit longer.

    Can you DM your tel no: to check in more detail.

    Thanks, Mark


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