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Website says I can get efibre but customer rep says I can't?

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  • 23-08-2013 7:07pm
    #1
    rubicon99
    Registered Users Posts: 187 ✭✭


    Hi,

    Im moving flat next week ad put in my new address details and the Eircom website says I can get efibre. But when chating with one of Eircom reps they said that I can only get 6-7 mb now. Which is correct?

    BR


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    #2
    jordo76
    Registered Users Posts: 114 ✭✭jordo76


    i had the same issue with them as well and was told to ring back in a few weeks that its getting turned on soon, but wouldnt give me a date at the time rand back 2 weeks later and could order it :)still waiting on it tho :(


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    #3
    bloodyhawk
    Registered Users Posts: 215 ✭✭bloodyhawk


    Exact same issue here But i was given a installation date.


  • Options
    #4
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    rubicon99 wrote: »
    Hi,

    Im moving flat next week ad put in my new address details and the Eircom website says I can get efibre. But when chating with one of Eircom reps they said that I can only get 6-7 mb now. Which is correct?

    BR

    Hi rubicon99

    Can you please PM me the address in questionand I'll look into this further?

    Thanks

    Al


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    #5
    rubicon99
    Registered Users Posts: 187 ✭✭rubicon99


    eircom: Alan wrote: »
    rubicon99 wrote: »
    Hi,

    Im moving flat next week ad put in my new address details and the Eircom website says I can get efibre. But when chating with one of Eircom reps they said that I can only get 6-7 mb now. Which is correct?

    BR

    Hi rubicon99

    Can you please PM me the address in questionand I'll look into this further?

    Thanks

    Al
    Hi Alan,
     
    I called Eircom end of last week and advised the sales rep on what you wrote to me But she said that she couldn't see if I can get efibre and advised me to call the efibre team, and gave me the same number that I called. When I rang again I got cut off. I really want to sign up with you guys but it seems so difficult frown.png. can you help?


  • Options
    #6
    eircom: Tracey
    Closed Accounts Posts: 795 ✭✭✭eircom: Tracey


    rubicon99 wrote: »
    eircom: Alan wrote: »
    rubicon99 wrote: »
    Hi,

    Im moving flat next week ad put in my new address details and the Eircom website says I can get efibre. But when chating with one of Eircom reps they said that I can only get 6-7 mb now. Which is correct?

    BR

    Hi rubicon99

    Can you please PM me the address in questionand I'll look into this further?

    Thanks

    Al
    Hi Alan,
     
    I called Eircom end of last week and advised the sales rep on what you wrote to me But she said that she couldn't see if I can get efibre and advised me to call the efibre team, and gave me the same number that I called. When I rang again I got cut off. I really want to sign up with you guys but it seems so difficult frown.png. can you help?


    Hi rubicon99,

    I'm sorry to hear the issues you are having. Unfortunately we can't process orders here through this channel. If you contact 1800 503 303 they'll be able to process your order and explore all your options.

    Thanks

    Tracey


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    #7
    rubicon99
    Registered Users Posts: 187 ✭✭rubicon99


    Hi,

    Spoke with sales departmetn few weeks ago and the sales guy confiremed that I can get Efibre. i placed an order for 18 months contract. We also agreed on the date when technician is coming to install everything. Date was 16/9 (ysterday). He also stated that I will get a call before arrivial. Ysterday around noon as I havent herd anything I called Eircom. To my surprise they have no record of any booked date for a technician to come out to me. She said, she will escleate this to the Efibre team and come back to me during afternoon.

    it's now new day and I haven't herd anything back. I choose Eircom over Magnet thinking it will be more straight forward and less hassle, but guess Im wrong.

    So it's been almost 3 weeks since I placed the order and commited to almost 1000 Euros in total to you guys. I still have no clue when I will get internet. Do you really want my business or should I cancel the order and go with Magnet or Sky or Vodafone???


  • Options
    #8
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    rubicon99 wrote: »
    Hi,

    Spoke with sales departmetn few weeks ago and the sales guy confiremed that I can get Efibre. i placed an order for 18 months contract. We also agreed on the date when technician is coming to install everything. Date was 16/9 (ysterday). He also stated that I will get a call before arrivial. Ysterday around noon as I havent herd anything I called Eircom. To my surprise they have no record of any booked date for a technician to come out to me. She said, she will escleate this to the Efibre team and come back to me during afternoon.

    it's now new day and I haven't herd anything back. I choose Eircom over Magnet thinking it will be more straight forward and less hassle, but guess Im wrong.

    So it's been almost 3 weeks since I placed the order and commited to almost 1000 Euros in total to you guys. I still have no clue when I will get internet. Do you really want my business or should I cancel the order and go with Magnet or Sky or Vodafone???
    Hi rubicon99



    I'm sorry to hear of this. Please contact the efibre team on free phone 1800661622 for further information regarding your order.


    Thanks


    Al


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