Mobile Banking App. update.

Bank of Ireland: Tara

Hi All,


We have made some enhancements to our Mobile Banking App. Some of the changes include:

• Changes to the Home Page
• Second Customer Login
• View a wider range of accounts
• Removal of Date Scroll for iPhone users
  

Please keep an eye on your updates to ensure you are working off the newest version (1.3)

We will continue to post updates here as future enhancements are made available. As always, we would appreciate any feedback you may have.


Thanks
Tara

ismamai

Bank of Ireland: Tara wrote: »

Hi All,


We have made some enhancements to our Mobile Banking App. Some of the changes include:

• Changes to the Home Page
• Second Customer Login
• View a wider range of accounts
• Removal of Date Scroll for iPhone users
  
  
  

[*]


Please keep an eye on your updates to ensure you are working off the newest version (1.3)

We will continue to post updates here as future enhancements are made available. As always, we would appreciate any feedback you may have.


Thanks
Tara

[*]
Why the transfer options have changed on this update ? Before I could do international transfers, now I cannot. 

Bank of Ireland: Sean

ismamai wrote: »

Bank of Ireland: Tara wrote: »

Hi All,


We have made some enhancements to our Mobile Banking App. Some of the changes include:

• Changes to the Home Page
• Second Customer Login
• View a wider range of accounts
• Removal of Date Scroll for iPhone users
  
  
  
  
  

[*]


Please keep an eye on your updates to ensure you are working off the newest version (1.3)

We will continue to post updates here as future enhancements are made available. As always, we would appreciate any feedback you may have.


Thanks
Tara

[*]
Why the transfer options have changed on this update ? Before I could do international transfers, now I cannot. 

[*]
Hi ismamai,

Paula has answered you on the following thread.

Just to clarify, the option to make payments to International payees was never available on the App.

Thanks

Seán

pwurple

When will the app work with ios 7?

Bank of Ireland: Tara

Hi pwurple,

The Mobile App does work with iOS7. We have run tests and found no known bugs or issues. Any differences we have noted to date are purely cosmetic.  There is a slight difference with the appearance of icons, logos and fonts. 

Have you experienced any particular issues with the App since upgrading to iOS7?

Thanks
Tara 

pwurple

Bank of Ireland: Tara wrote: »

Hi pwurple,

The Mobile App does work with iOS7. We have run tests and found no known bugs or issues. Any differences we have noted to date are purely cosmetic.  There is a slight difference with the appearance of icons, logos and fonts. 

Have you experienced any particular issues with the App since upgrading to iOS7?

Thanks
Tara 

I have noticed the scrolling issues on the home screen where you view your account balances. That doesn't matter. My main issue is that I can't complete transfers from the app any more. The dropdown to select the recipient is off the screen, and you can't scroll on that transfer screen.

Bank of Ireland: Billy

Hi pwurple, 

Can I ask if you're using an iPhone or an iPad?

Thanks

Billy

pwurple

Bank of Ireland: Billy wrote: »

Hi pwurple, 

Can I ask if you're using an iPhone or an iPad?

Thanks

Billy

Ipad

Bank of Ireland: Tara

Hi pwurple,

Thank you for the additional information. The Mobile Banking App is built for use on a mobile phone. Although it can be downloaded on iPad's and Android tablets, it is not optimised for this use. The full version of our website can be accessed using the safari or alternative browser on your iPad.

Thanks
Tara

pwurple

"Optimised" is a stretch considering the scrolling issues with the app on the phones. It looks a mess guys. 

I'll go ahead and uninstall it seeing as it is now rendered completely functionless. 

Bank of Ireland: Tara

Hi pwurple,

As mentioned on our original post, on this thread, the date scroll issue was resolved with our last update to the app. The app will not look the same when using it on a tablet or iPad as it does when using it on a mobile phone. 

We have plans in place for a dedicated tablet app however, it will be 2014 before we have any update on this.

Thanks
Tara

husky7

Anything in the pipeline for a windows phone app ?

Bank of Ireland: Linda

Hi husky7,

We do not have any update on this at the moment. We will announce through our social media channels when a Windows app is due to launch. 

Bank of Ireland: Paula H wrote: »

We absolutely take requests and feedback from our users very seriously and that we are considering Windows phones as part of our mobile strategy. 
However,unfortunately we are unable to provide a definitive date for any potential app release at the moment but we will continue to keep you up to date on any progress in this area

I have forwarded on your feedback to our Mobile Banking Team.

Thanks
Linda

joj006

Hi, when I did the latest update of the iPad app, inside an account, the statement item on the left and the item value on the right are not visible together but I have to scroll right across every single time to view each item and this is a real nuisance - how can I revert back to the previous version of this app which was much more user friendly for viewing account statements. In this update, it seems you have removed one not so bad login feature and in doing so, introduced an unacceptable change to the ability to view at once the complete statement line as in the previous App version.
....John

Bank of Ireland: Tara

Hi joj006,

Thanks for your post and welcome to Boards.

We have not launched an iPad App. This is something we do have plans for but don't have any specific launch dates as yet. Please see my previous post regarding using the App on an iPad.

Bank of Ireland: Tara wrote: »

Hi pwurple,

Thank you for the additional information. The Mobile Banking App is built for use on a mobile phone. Although it can be downloaded on iPad's and Android tablets, it is not optimised for this use. The full version of our website can be accessed using the safari or alternative browser on your iPad.

Thanks
Tara

We are not aware of any way to remove an update and revert to a previous version. For security reasons this is not something we would recommend.

Thanks
Tara

Bank of Ireland: Nicola

Hi,

We will be holding a Mobile App Q & A on Boards tomorrow, please see the below link for details.

If you have any questions regarding the mobile app, please feel free to post them on the sticky here

Thanks


Nicola