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  • 28-08-2013 12:54pm
    #1
    Easygoin
    Registered Users Posts: 27 ✭


    Hi
    On 13 July last ,I purchased a small item from R4i.ie ,after three
    weeks and four e-mails,some sent to the parent company
    (the business that appeared on my visa bill )
    my order status was changed from "processing" to "shipped".
    The site claims 24hr delivery using a well know Currier company .
    After waiting another two weeks and a few more e-mails my order still
    hasn't arrived.
    I have sent a text to the parent company through Face Book but no
    response at all and any e-mails that I did send were responded by an
    automated system .
    I paid for item using BOI/visa credit card and the purchase was processed on their side using Bank of Scotland verification.
    Can BOI/Visa claim back the payment. Even though a small amount of money this is not right .
    What can we do please?


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  • Options
    #2
    Bank of Ireland: Sean
    Closed Accounts Posts: 230 ✭✭Bank of Ireland: Sean


    Easygoin wrote: »
    Hi
    On 13 July last ,I purchased a small item from R4i.ie ,after three
    weeks and four e-mails,some sent to the parent company
    (the business that appeared on my visa  bill )
    my order status was changed from "processing" to "shipped".
    The site claims 24hr delivery using a well know Currier company .
    After waiting another two weeks and a few more e-mails my order still
    hasn't arrived.
    I have sent a text to the parent company through Face Book but no
    response at all and any e-mails that I did send were responded by an
    automated system .
    I paid for item  using BOI/visa credit card and the purchase was processed on their side using Bank of Scotland  verification.
    Can BOI/Visa claim back the payment. Even though a small amount of money this is not right .
    What can we do please?
    Hi Easygoin,

    We are sorry to hear about the difficulties you have experienced.

    Please see here for information on what you need to do.

    I hope this helps and the issue is resolved for you as quickly as possible.

    Thanks

    Seán


  • Options
    #3
    Easygoin
    Registered Users Posts: 27 ✭Easygoin


    Bank of Ireland: Sean wrote: »
    Easygoin wrote: »
    Hi
    On 13 July last ,I purchased a small item from R4i.ie ,after three
    weeks and four e-mails,some sent to the parent company
    (the business that appeared on my visa  bill )
    my order status was changed from "processing" to "shipped".
    The site claims 24hr delivery using a well know Currier company .
    After waiting another two weeks and a few more e-mails my order still
    hasn't arrived.
    I have sent a text to the parent company through Face Book but no
    response at all and any e-mails that I did send were responded by an
    automated system .
    I paid for item  using BOI/visa credit card and the purchase was processed on their side using Bank of Scotland  verification.
    Can BOI/Visa claim back the payment. Even though a small amount of money this is not right .
    What can we do please?
    Hi Easygoin,

    We are sorry to hear about the difficulties you have experienced.

    Please see here for information on what you need to do.

    I hope this helps and the issue is resolved for you as quickly as possible.

    Thanks

    Seán
     Hi Sean
     Ill try that procedure and see what happens ,as I said its not a lot of money but to me its the same as theft.

    Thanks for your prompt reply .
    Kind Regards
    Easygoin


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