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New modem problem.

  • 30-08-2013 12:24am
    #1
    Kylo Ren
    Registered Users, Registered Users 2 Posts: 10,364 ✭✭✭✭


    So I posted this to 'Computers & Technology' and got no reply. But I have found out it must be a broadband problem, rather than something wrong with my pc.

    I received a new modem from Eircom, a Zyxel D1000.

    All was well for a while but suddenly Twitter started loading very slowly. Now I can barely get on and pictures on the website do not show up. I don't use Tumblr but that will not load either. It is happening on my phone, ipod and other laptops belonging to family members.

    I have reset the modem numerous times, tried other browsers and cleared my cache. No luck.

    All other websites I browse seem to be fine. I am really at a loss here.

    Appreciate any help. Thanks.


Comments

  • #2
    Blood Farts
    Banned (with Prison Access) Posts: 5 ✭Blood Farts


    are you steaming pornography or downloading torrents?


  • #3
    Kylo Ren
    Registered Users, Registered Users 2 Posts: 10,364 ✭✭✭✭Kylo Ren


    Blood Farts wrote: »
    are you steaming pornography or downloading torrents?

    No.


  • #4
    Spear
    Moderators, Computer Games Moderators, Technology & Internet Moderators, Help & Feedback Category Moderators Posts: 25,453 CMod ✭✭✭✭Spear


    And what do ping and tracerts to a tumblr URL show?


  • #5
    Kylo Ren
    Registered Users, Registered Users 2 Posts: 10,364 ✭✭✭✭Kylo Ren


    Spear wrote: »
    And what do ping and tracerts to a tumblr URL show?

    I assume http://tools.pingdom.com/ping/ is an okay source?

    twitter.com
    Ping information

    Sent/received:5/5
    Packet loss (%):0%
    Min resp. time:121 ms
    Max resp. time:126 ms
    Average resp. time:123 ms
    Traceroute information

    Hops:11
    Max resp. time:179 ms
    Average resp. time:77 ms

    tumblr.com
    Ping information

    Sent/received:5/5
    Packet loss (%):0%
    Min resp. time:107 ms
    Max resp. time:112 ms
    Average resp. time:109 ms
    Traceroute information

    Hops:17
    Max resp. time:108 ms
    Average resp. time:68 ms


  • #6
    Spear
    Moderators, Computer Games Moderators, Technology & Internet Moderators, Help & Feedback Category Moderators Posts: 25,453 CMod ✭✭✭✭Spear


    Keno 92 wrote: »
    I assume http://tools.pingdom.com/ping/ is an okay source?

    No, they need to run on your end, not on Pingdom's server.


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  • #7
    Kylo Ren
    Registered Users, Registered Users 2 Posts: 10,364 ✭✭✭✭Kylo Ren


    Spear wrote: »
    No, they need to run on your end, not on Pingdom's server.

    Okay. Sorry about that. What about pinging it in command prompt?

    Twitter
    Pinging twitter.com [199.16.156.70] with 32 bytes of data:
    Reply from 199.16.156.70: bytes=32 time=135ms TTL=53
    Reply from 199.16.156.70: bytes=32 time=136ms TTL=53
    Reply from 199.16.156.70: bytes=32 time=136ms TTL=53
    Reply from 199.16.156.70: bytes=32 time=135ms TTL=53

    Ping statistics for 199.16.156.70:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 135ms, Maximum = 136ms, Average = 135ms
    Tracing route to twitter.com [199.16.156.102]
    over a maximum of 30 hops:

    1 1 ms <1 ms 1 ms 192.168.1.254
    2 28 ms 26 ms 28 ms b-ras1.mlw.mallow.eircom.net [159.134.155.21]
    3 25 ms 25 ms 25 ms ge-3-2-6.pe1.mlw.lmk-mlw.eircom.net [86.43.247.1
    89]
    4 30 ms 28 ms 29 ms tenge-6-1-1.core2.dbn.core.eircom.net [86.43.253
    .57]
    5 * * 41 ms tenge-1-2-1.pe1.the.the-thn.eircom.net [86.43.25
    3.126]
    6 41 ms 40 ms 41 ms ge7-1-0.corea.the.london.eircom.net [86.43.244.1
    90]
    7 47 ms 47 ms 48 ms 195.69.146.46
    8 48 ms 48 ms 48 ms 199.16.159.119
    9 123 ms 123 ms 128 ms xe-1-2-1.iad-cr2.twttr.com [199.16.159.125]
    10 135 ms 136 ms 135 ms ae53.atl1-er1.net.twttr.net [199.16.159.75]
    11 136 ms 146 ms 140 ms 199.16.156.102


    Tumblr
    Pinging www.tumblr.com [66.6.40.81] with 32 bytes of data:
    Reply from 66.6.40.81: bytes=32 time=119ms TTL=50
    Reply from 66.6.40.81: bytes=32 time=143ms TTL=50
    Reply from 66.6.40.81: bytes=32 time=119ms TTL=50
    Reply from 66.6.40.81: bytes=32 time=119ms TTL=50

    Ping statistics for 66.6.40.81:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 119ms, Maximum = 143ms, Average = 125ms
    Tracing route to www.tumblr.com [66.6.40.61]
    over a maximum of 30 hops:

    1 1 ms <1 ms <1 ms 192.168.1.254
    2 25 ms 70 ms 88 ms b-ras1.mlw.mallow.eircom.net [159.134.155.21]
    3 25 ms 25 ms 25 ms ge-4-1-1.pe1.mlw.lmk-mlw.eircom.net [86.43.247.1
    77]
    4 30 ms 30 ms 31 ms tenge-6-1-1.core2.prp.core.eircom.net [86.43.253
    .101]
    5 * * * Request timed out.
    6 43 ms 42 ms 42 ms ge7-1-0.corea.the.london.eircom.net [86.43.244.1
    90]
    7 49 ms 49 ms 49 ms er1.ams1.nl.above.net [195.69.144.122]
    8 66 ms 49 ms 49 ms ge-3-3-0.mpr1.ams1.nl.above.net [64.125.25.13]
    9 125 ms 125 ms 125 ms xe-5-3-0.cr2.lga5.us.above.net [64.125.25.57]
    10 210 ms 148 ms 190 ms xe-0-0-0.cr1.lga5.us.above.net [64.125.29.41]
    11 125 ms 139 ms 126 ms xe-2-2-0.mpr1.ewr1.us.above.net [64.125.27.133]

    12 218 ms 182 ms 126 ms xe-1-0-0.mpr2.ewr1.us.above.net [64.125.31.94]
    13 120 ms 119 ms 119 ms 208.184.79.66
    14 121 ms 119 ms 120 ms 66.6.40.61


  • #8
    Spear
    Moderators, Computer Games Moderators, Technology & Internet Moderators, Help & Feedback Category Moderators Posts: 25,453 CMod ✭✭✭✭Spear


    Basic connectivity all seems fine.

    If you're using firefox, try activating the web developer -> network panel, and then loading the site.


  • #9
    Kylo Ren
    Registered Users, Registered Users 2 Posts: 10,364 ✭✭✭✭Kylo Ren


    Spear wrote: »
    Basic connectivity all seems fine.

    If you're using firefox, try activating the web developer -> network panel, and then loading the site.

    Nope. I'm using Chrome. I tried it on FireFox, IE and Opera and still the same story.

    I'm perplexed.


  • #10
    dub45
    Moderators, Technology & Internet Moderators Posts: 12,450 Mod ✭✭✭✭dub45


    What about trying different DNS?


  • #11
    Lyrical
    Registered Users Posts: 115 ✭✭Lyrical


    Might not be the same solution but I encountered the same problem when I upgraded to NGB with eircom last year I was only getting 1mb speeds.I rang them up and the tech support guy told me it's a common occurrence with the Zyxel modems. I had to update the firmware of the modem (which you can download from the eircom website not too sure where you do that tbh) it worked like a charm afterwards.


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  • #12
    Kylo Ren
    Registered Users, Registered Users 2 Posts: 10,364 ✭✭✭✭Kylo Ren


    It seems this chap has the exact problem I am encountering.

    http://www.boards.ie/vbulletin/showthread.php?t=2056926052


    dub45 wrote: »
    What about trying different DNS?

    I don't know how to go about this!
    Lyrical wrote: »
    Might not be the same solution but I encountered the same problem when I upgraded to NGB with eircom last year I was only getting 1mb speeds.I rang them up and the tech support guy told me it's a common occurrence with the Zyxel modems. I had to update the firmware of the modem (which you can download from the eircom website not too sure where you do that tbh) it worked like a charm afterwards.

    I'm looking on their website and cannot find firmware for the D1000.

    http://broadbandsupport.eircom.net/download/zyxel/firmware/


  • #13
    ED E
    Registered Users, Registered Users 2 Posts: 36,169 ✭✭✭✭ED E


    Call tech support, they'll do it remotely in two or three minutes.


  • #14
    Kylo Ren
    Registered Users, Registered Users 2 Posts: 10,364 ✭✭✭✭Kylo Ren


    Just off the phone with them. They asked me to do the usual; Turn off and on the modem, check the speed, use the ethernet cable, check the speed.

    Speed is fine. It was always fine. They are sending out a new modem. Same model though.

    Can't see it working.


  • #15
    Spear
    Moderators, Computer Games Moderators, Technology & Internet Moderators, Help & Feedback Category Moderators Posts: 25,453 CMod ✭✭✭✭Spear


    Keno wrote: »
    Just off the phone with them. They asked me to do the usual; Turn off and on the modem, check the speed, use the ethernet cable, check the speed.

    Speed is fine. It was always fine. They are sending out a new modem. Same model though.

    Can't see it working.

    Sounds like the usual tier 1 script stuff.


  • #16
    Kylo Ren
    Registered Users, Registered Users 2 Posts: 10,364 ✭✭✭✭Kylo Ren


    Spear wrote: »
    Sounds like the usual tier 1 script stuff.

    Definitely. The girl was obviously lost and not sure what the problem was so I just took the new modem rather than being a dick about it.

    It probably won't make a difference but you never know.


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