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Astec 63D query

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  • 02-09-2013 12:58am
    #1
    DaveCol
    Registered Users Posts: 353 ✭✭


    I have an Astec 63D alarm which was set up to ring my mobile no if the alarm was activated.
    The alarm was activated, and it kept ringing my mobile until it ran through it's sequence of calls.
    Every time the alarm was set and unset afterwards, it kept trying to ring my mobile, so I have had delete my no from the dialler setup to get it to stop.
    It seems to be continuing to try and make contact with someone to notify about the alarm activation.
    How can I stop this, as I am looking to go back to a proper monitoring service?


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    #2
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    When you get the alarm call are you pressing the star key twice to acknowledge the call?


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    #3
    DaveCol
    Registered Users Posts: 353 ✭✭DaveCol


    Yes, but it made no difference. The control panel showed a code for failing to connect


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    #4
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    And is your phone set up to send DTMF tones?
    You should hear confirmation beeps after you press the star key twice.


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    #5
    DaveCol
    Registered Users Posts: 353 ✭✭DaveCol


    I don't know if my phone is set up to send DTMF tones? What are they?

    I heard no beeps, just a series of clicks


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    #6
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    The DTMF tones are the tones that are sent to correspond to keys pressed during a call.
    This setting would be in call settings on your phone.


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    #7
    DaveCol
    Registered Users Posts: 353 ✭✭DaveCol


    Ok. My phone doesn't seem to be set up to send DTMF tones, but I can programme the alarm to ring a different phone that is.
    Should that stop the alarm from calling if it gets the tone from the star key?


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    #8
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    Try it and see. We have to confirm or eliminate that is the problem.


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