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24MB upgrade??

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  • 02-09-2013 9:04pm
    #1
    Iomega Man
    Registered Users Posts: 523 ✭✭✭


    Hi,

    I got a letter in the door informing me that I had automatically been upgraded to 24MB BB.
    However, I've checked my speed several times since and I am still getting 5.3MB.
    Just wondering what the story is?

    Thanks,

    IM


Comments

  • Options
    #2
    scudzilla
    Registered Users Posts: 11,933 ✭✭✭✭scudzilla


    Iomega Man wrote: »
    Hi,

    I got a letter in the door informing me that I had automatically been upgraded to 24MB BB.
    However, I've checked my speed several times since and I am still getting 5.3MB.
    Just wondering what the story is?

    Thanks,

    IM
    Same here, got the letter but still around the 7mb mark, would also like to know whats going on


  • Options
    #3
    Iomega Man
    Registered Users Posts: 523 ✭✭✭Iomega Man


    Bit of a strange one..
    24MB would be really nice though..!!

    IM


  • Options
    #4
    eircom: Tony
    Closed Accounts Posts: 2,226 ✭✭✭eircom: Tony


    Hi scudzilla and Iomega Man
    If you PM me your line number I can check status here.
    Tony


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    #5
    Iomega Man
    Registered Users Posts: 523 ✭✭✭Iomega Man


    eircom: Tony wrote: »
    Hi scudzilla and Iomega Man
    If you PM me your line number I can check status here.
    Tony
    Thanks Tony, I'll do that now.

    IM


  • Options
    #6
    eircom: Tony
    Closed Accounts Posts: 2,226 ✭✭✭eircom: Tony


    Thanks Iomega Man
    have received your details and should have this info later today or tomorrow.
    Tony


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    #7
    scudzilla
    Registered Users Posts: 11,933 ✭✭✭✭scudzilla


    you should also have received my details Tony


  • Options
    #8
    dobsdave
    Closed Accounts Posts: 1,814 ✭✭✭dobsdave


    .


  • Options
    #9
    eircom: Tony
    Closed Accounts Posts: 2,226 ✭✭✭eircom: Tony


    scudzilla wrote: »
    you should also have received my details Tony
    Hi Scud
    I have asked that this be processed for you, actually it is not an automatic upgrade and customers have to request this one. This has been processed for you now and you have been upgraded..Hope this ok and apologies for confusion.
    Tony


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    #10
    dobsdave
    Closed Accounts Posts: 1,814 ✭✭✭dobsdave


    So does this put me in a new contract? If so I'm not interested.
    eircom: Tony wrote: »
    scudzilla wrote: »
    you should also have received my details Tony
    Hi Scud
    I have asked that this be processed for you, actually it is not an automatic upgrade and customers have to request this one. This has been processed for you now and you have been upgraded..Hope this ok and apologies for confusion.
    Tony


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    #11
    scudzilla
    Registered Users Posts: 11,933 ✭✭✭✭scudzilla


    Thanks Tony

    I've just learned that this puts me into a new contract, i've spoken to somebody at Eircom and they're calling me back tomorrow.

    I don't want to enter a new 12month contract and i still want the 24mb line.

    At NO POINT in the letter does it say that i will have to enter into a new 12month contract, it says it's FREE, and the only change will be the name on my account.

    Please clarify this


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    #12
    Iomega Man
    Registered Users Posts: 523 ✭✭✭Iomega Man


    scudzilla wrote: »
    Thanks Tony

    I've just learned that this puts me into a new contract, i've spoken to somebody at Eircom and they're calling me back tomorrow.

    I don't want to enter a new 12month contract and i still want the 24mb line.

    At NO POINT in the letter does it say that i will have to enter into a new 12month contract, it says it's FREE, and the only change will be the name on my account.

    Please clarify this
    Hi Tony,

    Same sentiments here...

    The opening line on the letter I received states:
    "We are delighted to let you know that we have increased your Broadband speed to up to 24Mb for free".

    IM


  • Options
    #13
    scudzilla
    Registered Users Posts: 11,933 ✭✭✭✭scudzilla


    The issue is now with ComReg


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    #14
    dobsdave
    Closed Accounts Posts: 1,814 ✭✭✭dobsdave


    Are they holding you to the 12 month contract?
    scudzilla wrote: »
    The issue is now with ComReg


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    #15
    scudzilla
    Registered Users Posts: 11,933 ✭✭✭✭scudzilla


    dobsdave wrote: »
    Are they holding you to the 12 month contract?
    scudzilla wrote: »
    The issue is now with ComReg
    PM sent


  • Options
    #16
    masker
    Registered Users Posts: 106 ✭✭masker


    Eircom recently upgrading exchanges to NGB, lot of customers are getitng mails about upgradation, better option is to call sales or cust care to get it done manually otherwise its automatically done and the process is slow and long


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    #17
    dobsdave
    Closed Accounts Posts: 1,814 ✭✭✭dobsdave


    No its not automatic!, we were sent letters saying we were getting upgrades to 24mb as we were such good customers.
    For accepting the free offer we were going to be put on 12 month contracts, but this was not mentioned on the letter.
    Eircom reps on here were completeing the upgrade for customers and also not mentioning the new contract.
    masker wrote: »
    Eircom recently upgrading exchanges to NGB, lot of customers are getitng mails about upgradation, better option is to call sales or cust care to get it done manually otherwise its automatically done and the process is slow and long


  • Options
    #18
    eircom: Tony
    Closed Accounts Posts: 2,226 ✭✭✭eircom: Tony


    dobsdave wrote: »
    No its not automatic!, we were sent letters saying we were getting upgrades to 24mb as we were such good customers.
    For accepting the free offer we were going to be put on 12 month contracts, but this was not mentioned on the letter.
    Eircom reps on here were completeing the upgrade for customers and also not mentioning the new contract.
    masker wrote: »
    Eircom recently upgrading exchanges to NGB, lot of customers are getitng mails about upgradation, better option is to call sales or cust care to get it done manually otherwise its automatically done and the process is slow and long
    Hi dobsdave
    I can understand your frustration if this was not made clear to you, and we did process the free upgrade to the higher package as we believed this was the basis of your request. We can of course place you on previous plan with no change to contract obligations and our apologies for any confusion.
    Tony 


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    #19
    dobsdave
    Closed Accounts Posts: 1,814 ✭✭✭dobsdave


    I never asked for the upgrade to be completed.
    So if you have done this for some reason, please return it to previous.
    eircom: Tony wrote: »
    dobsdave wrote: »
    No its not automatic!, we were sent letters saying we were getting upgrades to 24mb as we were such good customers.
    For accepting the free offer we were going to be put on 12 month contracts, but this was not mentioned on the letter.
    Eircom reps on here were completeing the upgrade for customers and also not mentioning the new contract.
    masker wrote: »
    Eircom recently upgrading exchanges to NGB, lot of customers are getitng mails about upgradation, better option is to call sales or cust care to get it done manually otherwise its automatically done and the process is slow and long
    Hi dobsdave
    I can understand your frustration if this was not made clear to you, and we did process the free upgrade to the higher package as we believed this was the basis of your request. We can of course place you on previous plan with no change to contract obligations and our apologies for any confusion.
    Tony 


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    #20
    scudzilla
    Registered Users Posts: 11,933 ✭✭✭✭scudzilla


    An update on this, i reported the issue to ComReg, they were very interested and took the case, just received a call from Eircom apologising, said i would stay on the 24mb connection and would NOT be entered into a new contract


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