Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie

Free upgrade

Options
  • 04-09-2013 10:33pm
    #1
    dobsdave
    Closed Accounts Posts: 1,814 ✭✭✭


    Hi

    A week after I enquired about canceling my eircom service, I got a letter in the post saying that as I was a valued customer, my broadband speed was going to be upgraded from 8 to 24 for no charge.
    Do I need to do anything like reseting the router to make this happen?
    Speed is still at 8.
    I am due to cancel in four days.

    Thanks.


Comments

  • Options
    #2
    eircom: Tracey
    Closed Accounts Posts: 795 ✭✭✭eircom: Tracey


    dobsdave wrote: »
    Hi

    A week after I enquired about canceling my eircom service, I got a letter in the post saying that as I was a valued customer, my broadband speed was going to be upgraded from 8 to 24 for no charge.
    Do I need to do anything like reseting the router to make this happen?
    Speed is still at 8.
    I am due to cancel in four days.

    Thanks.
    Hi dobsdave,


     


    I have checked this for you and I'm afraid it is not an automatic upgrade. We can process the order for you if you wish however a new 12 month contract will imply.  Do you wish to upgrade?


     


    Thanks


     


    Tracey


  • Options
    #3
    dobsdave
    Closed Accounts Posts: 1,814 ✭✭✭dobsdave


    Thanks for the reply Tracey,

    I do not wish to upgrade.
    Was this new contract stated on any letters sent out?
    eircom: Tracey wrote: »
    dobsdave wrote: »
    Hi

    A week after I enquired about canceling my eircom service, I got a letter in the post saying that as I was a valued customer, my broadband speed was going to be upgraded from 8 to 24 for no charge.
    Do I need to do anything like reseting the router to make this happen?
    Speed is still at 8.
    I am due to cancel in four days.

    Thanks.
    Hi dobsdave,


     


    I have checked this for you and I'm afraid it is not an automatic upgrade. We can process the order for you if you wish however a new 12 month contract will imply.  Do you wish to upgrade?


     


    Thanks


     


    Tracey


Advertisement