365 security code not sending to my phone

token101

Currently in the UK, need to access e-statements today, not in a week's time, so can't wait for this postal nonsense. Tried twice, but not getting anywhere with it.

Bank of Ireland: Sean

token101 wrote: »

Currently in the UK, need to access e-statements today, not in a week's time, so can't wait for this postal nonsense. Tried twice, but not getting anywhere with it.

Hi token101,

Thanks for contacting us.

Customers can only avail of eStatements if their mobile phone is registered and activated to receive activation codes by text message.  If your mobile isn't registered for this service you will have to wait for a seven digit activation code to go out to you in the post.  Once you receive this code and activate your mobile, you can then apply for eStatements.

I know this will not suit you as you stated you need the eStatement today, unfortunately this is the only way to register for them.

Regards

Seán   

token101

Bank of Ireland: Sean wrote: »

token101 wrote: »

Currently in the UK, need to access e-statements today, not in a week's time, so can't wait for this postal nonsense. Tried twice, but not getting anywhere with it.

Hi token101,

Thanks for contacting us.

Customers can only avail of eStatements if their mobile phone is registered and activated to receive activation codes by text message.  If your mobile isn't registered for this service you will have to wait for a seven digit activation code to go out to you in the post.  Once you receive this code and activate your mobile, you can then apply for eStatements.

I know this will not suit you as you stated you need the eStatement today, unfortunately this is the only way to register for them.

Regards

Seán   

My mobile is registered, I've gotten a code for adding a payee before. 

Bank of Ireland: Sean

Hi,

If your mobile phone is registered and activated you should have no issues signing up to eStatements.  Make sure the correct mobile phone is registered.  You can check your mobile phone details by doing the following:

• Select 'Manage Accounts'.
• Select 'Amend my Mobile Phone or Email details'.
• Select 'Mobile Phone and Email address' from the drop down list.
  

[*]

This will bring up the details of the mobile you have registered, it will give you the last four digits of the number and will say if it is active or not. 

You can reapply for the code by entering in an incorrect seven digit number in three times.  This will automatically send the code to your phone again.

I hope this helps.

Seán 

token101

Bank of Ireland: Sean wrote: »

Hi,

If your mobile phone is registered and activated you should have no issues signing up to eStatements.  Make sure the correct mobile phone is registered.  You can check your mobile phone details by doing the following:

• Select 'Manage Accounts'.
• Select 'Amend my Mobile Phone or Email details'.
• Select 'Mobile Phone and Email address' from the drop down list.
  
  
  

[*]

This will bring up the details of the mobile you have registered, it will give you the last four digits of the number and will say if it is active or not. 

You can reapply for the code by entering in an incorrect seven digit number in three times.  This will automatically send the code to your phone again.

I hope this helps.

Seán 

[*]
Thanks for your help, that worked eventually. 

That needs to made clear in the messaging though. The way it's worded sounds as though a code has been sent straight away, it doesn't exactly make clear that it's the same code that's been sent to you over a year ago or whenever you first signed up. It also doesn't mention that you can get the code re-sent by entering it incorrectly; it makes it sound as though you'll have to wait for a new code in the post, which entirely defeats the purpose of doing anything online. Really bad system. 

Bank of Ireland: Sean

Hi token101,


Delighted to hear it worked.  The FAQ's section from the 365 website explains how you can do this in future.  You may also find answers to other queries you may have in the future.


Apologies the website didn't make this clear, we'll pass you comments on to our web development team. 


Thanks


Seán