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Broadband Slow

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  • 06-09-2013 3:09pm
    #1
    David086
    Registered Users Posts: 616 ✭✭✭


    Broadband has been really slow since last night, videos will play for a couple of seconds and just buffer, any ideas?


Comments

  • Options
    #2
    eircom: Tony
    Closed Accounts Posts: 2,226 ✭✭✭eircom: Tony


    David086 wrote: »
    Broadband has been really slow since last night, videos will play for a couple of seconds and just buffer, any ideas?
    Hi David086

    There are many elements which can affect your speeds. You should have a look at this link here to perform some troubleshooting.



    If this does not help, PM us your telephone number and we can do some tests for you also.

    Tony


  • Options
    #3
    David086
    Registered Users Posts: 616 ✭✭✭David086


    eircom: Tony wrote: »
    Hi David086

    There are many elements which can affect your speeds. You should have a look at this link here to perform some troubleshooting.



    If this does not help, PM us your telephone number and we can do some tests for you also.

    Tony

    PM'd you the other day.


  • Options
    #4
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    David086 wrote: »
    eircom: Tony wrote: »
    Hi David086

    There are many elements which can affect your speeds. You should have a look at this link here to perform some troubleshooting.



    If this does not help, PM us your telephone number and we can do some tests for you also.

    Tony

    PM'd you the other day.

    Hi David086

    Would you mind sending on the details to me and confirm the current speeds you are getting at the moment.

    http://broadbandsupport.eircom.net/speedtest

    Thanks, Mark


  • Options
    #5
    David086
    Registered Users Posts: 616 ✭✭✭David086


    eircom: Mark wrote: »
    David086 wrote: »
    eircom: Tony wrote: »
    Hi David086

    There are many elements which can affect your speeds. You should have a look at this link here to perform some troubleshooting.



    If this does not help, PM us your telephone number and we can do some tests for you also.

    Tony

    PM'd you the other day.

    Hi David086

    Would you mind sending on the details to me and confirm the current speeds you are getting at the moment.

    http://broadbandsupport.eircom.net/speedtest

    Thanks, Mark
    0.33 mb/s down and 0.25 up, screenshot attached..


  • Options
    #6
    eircom: Tracey
    Closed Accounts Posts: 795 ✭✭✭eircom: Tracey


    David086 wrote: »
    eircom: Mark wrote: »
    David086 wrote: »
    eircom: Tony wrote: »
    Hi David086

    There are many elements which can affect your speeds. You should have a look at this link here to perform some troubleshooting.



    If this does not help, PM us your telephone number and we can do some tests for you also.

    Tony

    PM'd you the other day.

    Hi David086

    Would you mind sending on the details to me and confirm the current speeds you are getting at the moment.

    http://broadbandsupport.eircom.net/speedtest

    Thanks, Mark
    0.33 mb/s down and 0.25 up, screenshot attached..

    Hi dave086,

    I have ran several tests on the line and it doesn't have a fault on it. I have also conducted tests on the service and I can see that you are syncing at a much lower speed than you are capable of.
    I'm afraid there is no more I can do from this channel however if you contact the support team on 1890 260 260 (option 0) They'll be able to help you identify the issue and hopefully resolve it.

    Thanks

    Tracey


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