Onkyo TX-NR509 audio not working, suspected HDMI board

po0k

Purchased August 2011 along with a a Samsung UE40D5520 tv Cambridge 2xS30s, S50 and a S80 3.1 speaker, all with Supercare.

Symptoms:
Turned it on last Sunday, picture fine, no sound.
Speaker configuration nolonger displayed on the screen.
Network and Firmware menu sections are greyed out, NET input repeats the initializing cycle over and over.

Treatment:
After googling for a bit, tried the VCR+Power reset, retrying Audyssey configuration, checking the tuner, reseating and replacing connectors.
It's in a well ventilated open-back unit with plenty of space around the top and sides for airflow and  has never been used at high volumes (apartment block).
Let it unplugged for a day to let any resettable fuse calm down. Tried it again last night, no joy.

I'm a little paranoid that it's failed *just* outside the Onkyo warranty period of 2 years

I'm located in Dublin and driving up and down to Belfast isn't super practical.
Does supercare cover picking it up or do I need to box it and drop it in to the Philips store?
I wasn't allowed keep the original packaging but on the bright side, now I'm justified in wanting to do so

As this seems to be a common enough failure (and this is a lower-end piece of kit), how good is the fix from Onkyo?

Thanks,
John

Richersounds.ie: Kenny

po0k wrote: »

Purchased August 2011 along with a a Samsung UE40D5520 tv Cambridge 2xS30s, S50 and a S80 3.1 speaker, all with Supercare.

Symptoms:
Turned it on last Sunday, picture fine, no sound.
Speaker configuration nolonger displayed on the screen.
Network and Firmware menu sections are greyed out, NET input repeats the initializing cycle over and over.

Treatment:
After googling for a bit, tried the VCR+Power reset, retrying Audyssey configuration, checking the tuner, reseating and replacing connectors.
It's in a well ventilated open-back unit with plenty of space around the top and sides for airflow and  has never been used at high volumes (apartment block).
Let it unplugged for a day to let any resettable fuse calm down. Tried it again last night, no joy.

I'm a little paranoid that it's failed *just* outside the Onkyo warranty period of 2 years

I'm located in Dublin and driving up and down to Belfast isn't super practical.
Does supercare cover picking it up or do I need to box it and drop it in to the Philips store?
I wasn't allowed keep the original packaging but on the bright side, now I'm justified in wanting to do so

As this seems to be a common enough failure (and this is a lower-end piece of kit), how good is the fix from Onkyo?

Thanks,
John

Hi John,

Sorry to hear about the amp

This is where our Supercare comes in very handy.  There's no problem getting that repaired for you.  The guys at Genserve who deal with the Onkyo repairs are very good so we can get that sorted for you.

Unfortunately Supercare doesn't cover collection or delivery once repaired on faulty products.  And also the Philips shop closed at the start of 2012   The amp would need to get back to us in Belfast, this can be dropped up to us or sent via courier etc.  If you're going down this root just make sure it's packaged as best as you can.  All we'll need is the amp and a note with your details and the fault.

Let me know if you need anymore info.

Chris

po0k

Hi Chris,

I shipped it to the Belfast store last month, An Post say it was delivered on the 19th September but I haven't heard anything back yet.
In enclose two copies of an info sheet with my details and a description on them.
I'll phone the store directly when I get a few minutes during work.

Thanks,
John

Richersounds.ie: Kenny

po0k wrote: »

Hi Chris,

I shipped it to the Belfast store last month, An Post say it was delivered on the 19th September but I haven't heard anything back yet.
In enclose two copies of an info sheet with my details and a description on them.
I'll phone the store directly when I get a few minutes during work.

Thanks,
John

Hi John,

If you can get in touch with your full name and address I'll look the repair up to see what I can find out for you.

Apologies no one has been in touch.

Chris

po0k

Richersounds.ie: Kenny wrote: »

po0k wrote: »

Hi Chris,

I shipped it to the Belfast store last month, An Post say it was delivered on the 19th September but I haven't heard anything back yet.
In enclose two copies of an info sheet with my details and a description on them.
I'll phone the store directly when I get a few minutes during work.

Thanks,
John

Hi John,

If you can get in touch with your full name and address I'll look the repair up to see what I can find out for you.

Apologies no one has been in touch.

Chris

Thanks Chris, PM sent.

Richersounds.ie: Kenny

po0k wrote: »

Richersounds.ie: Kenny wrote: »

po0k wrote: »

Hi Chris,

I shipped it to the Belfast store last month, An Post say it was delivered on the 19th September but I haven't heard anything back yet.
In enclose two copies of an info sheet with my details and a description on them.
I'll phone the store directly when I get a few minutes during work.

Thanks,
John

Hi John,

If you can get in touch with your full name and address I'll look the repair up to see what I can find out for you.

Apologies no one has been in touch.

Chris

Thanks Chris, PM sent.

Thanks John.