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Callback feature a bit buggy?

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  • 11-09-2013 3:13pm
    #1
    witnessmenow
    Registered Users Posts: 7,150 ✭✭✭


    Hey,

    Just some feedback on your call back feature.

    I just called to enquire about broadband there and I reached the call back service.

    It asked was this my number "087xxxxxxx", I have a meteor number (085) on 3, so I have no idea where it got that number from.

    So I entered in my number (had to do it twice for some reason).

    I got to the next stage and it said (without break) "Say your name followed by the hash key, press 1 for an immediate call back or 2 to schedule a call" to which I was very confuded what to do! After meekly calling out my name to nobody and pressing # that was considered an invalid option so im not sure when I was ment to do that part


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  • Options
    #2
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    witnessmenow wrote: »
    Hey,

    Just some feedback on your call back feature.

    I just called to enquire about broadband there and I reached the call back service.

    It asked was this my number "087xxxxxxx", I have a meteor number (085) on 3, so I have no idea where it got that number from.

    So I entered in my number (had to do it twice for some reason).

    I got to the next stage and it said (without break) "Say your name followed by the hash key, press 1 for an immediate call back or 2 to schedule a call" to which I was very confuded what to do! After meekly calling out my name to nobody and pressing # that was considered an invalid option so im not sure when I was ment to do that part

    Hi witnessmenow

    I will pass on the feedback thanks. If you want to PM me with your query and details I can look into it for you.

    Mark


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