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Why such a slow response?

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  • 11-09-2013 4:45pm
    #1
    kub
    Registered Users Posts: 6,545 ✭✭✭


    I am at my wits end, a few weeks ago i received an email telling me i was entitled to a free upgrade to ths new e-fibre broadband as it was in my area. I can cofirm this as well because a neighbour has it.
    My issue is i responded to this email a good month ago at this stage and no one has even acknowledged my response.
    My current frustration is that since the new efibre as been rolled out my existing broadband has slowed, it is similar to dial up now it is so slow.

    I run my own businss from home so would appreciate if someone could please just let me know what is going on.


Comments

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    #2
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    Hi kub

    Can you private message me with your telephone number so I can check the line & upgrade directly.

    Mark


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    #3
    horse7
    Registered Users Posts: 3,736 ✭✭✭horse7


    Hi mark, i too got the same letter a month ago,to say a tech would be out to upgrade my line, but nothing since then.


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    #4
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    kub wrote: »
    I am at my wits end, a few weeks ago i received an email telling me i was entitled to a free upgrade to ths new e-fibre broadband as it was in my area. I can cofirm this as well because a neighbour has it.
    My issue is i responded to this email a good month ago at this stage and no one has even acknowledged my response.
    My current frustration is that since the new efibre as been rolled out my existing broadband has slowed, it is similar to dial up now it is so slow.

    I run my own businss from home so would appreciate if someone could please just let me know what is going on.

    Hi kub

    I got your PM and have run a few checks. I sent you a reply as well via PM.

    Thanks, Mark


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    #5
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    horse7 wrote: »
    Hi mark, i too got the same letter a month ago,to say a tech would be out to upgrade my line, but nothing since then.
    Hi horse7

    Can you confirm the package the letter advised of and PM me with your tel no: and I will look into it for you.

    Thanks, Mark


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    #6
    horse7
    Registered Users Posts: 3,736 ✭✭✭horse7


    will pm you.


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  • Options
    #7
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    horse7 wrote: »
    will pm you.
    Hi horse7

    Got the details and checked what I could and messaged you back.

    Mark


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