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Nespresso deliveries taking longer

  • 14-09-2013 7:50pm
    #1
    ads20101
    Registered Users Posts: 1,452 ✭✭✭


    Ive been pretty loyal to nespresso products despite others in this forum showing that they're good alternatives.

    However I live no where near a distributer, so I use the on line service.

    Anyway the deliveries used to be 2 days, then 3 days now my current order is going to be just over a week.

    I've had enough - I'm going to try one of these alternatives.

    Am I mad - has anyone else had this experience?


Comments

  • #2
    BeepBeep67
    Registered Users, Registered Users 2 Posts: 8,086 ✭✭✭BeepBeep67


    Ordered over the weekend took delivery yesterday


  • #3
    I carried a watermelon
    Registered Users, Registered Users 2 Posts: 85 ✭✭I carried a watermelon


    My last order online, which arrived this Tuesday took a week to arrive.
    The collection for the used capsules is a joke. I don't see why they can't be collected at the same time the new capsules are being delivered.
    Nespresso said they would send me out a new water tank on the 30/08/13, yesterday a square tank arrived instead of the circle one needed for the machine. Its very sloppy.


  • #4
    ads20101
    Registered Users Posts: 1,452 ✭✭✭ads20101


    I carried a watermelon wrote: »
    My last order online, which arrived this Tuesday took a week to arrive.
    The collection for the used capsules is a joke. I don't see why they can't be collected at the same time the new capsules are being delivered.
    Nespresso said they would send me out a new water tank on the 30/08/13, yesterday a square tank arrived instead of the circle one needed for the machine. Its very sloppy.

    I made a complaint and got an apologetic letter back.

    They stated that the delay was due to a warehouse move and promised that this was only a temporary problem. They have offered my free express (next day) delivery as compensation for the error.

    So maybe I'll get another order from them ;)

    Just one issue though. Before I sent an email, I phoned them and spoke to CC. They had no idea why my coffee was delayed for a week.

    You'd think that customer care would be made aware when a main warehouse is relocated wouldn't you?


  • #5
    rayquinn1
    Registered Users Posts: 38 ✭rayquinn1


    Placed a nespresso order at 9am yesterday and it arrived at 2 pm today. I find if you opt for the free delivery it often takes more than a week to arrive


  • #6
    Batesy
    Registered Users, Registered Users 2 Posts: 1,450 ✭✭✭Batesy


    Who do Nespresso use for delivery? Is it An Post or a courier company?

    Ordered last Wednesday but no sign.


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  • #7
    ads20101
    Registered Users Posts: 1,452 ✭✭✭ads20101


    Batesy wrote: »
    Who do Nespresso use for delivery? Is it An Post or a courier company?

    Ordered last Wednesday but no sign.

    It is a courier company - for the life of me I can't remember which one it is though.


  • #8
    Batesy
    Registered Users, Registered Users 2 Posts: 1,450 ✭✭✭Batesy


    Arrived today via Fastway couriers.


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