Saorview Connect

Tony

I was talking to a fellow retailer today who is now replacing connect boxes with another product on the basis that the recording feature promised for the first quarter of 2018 has not been made available to all.

thatwilldopig

Beyond a joke now.

Tigerandahalf

Outside of enigma boxes is there anything else on the market that gives series link on saorview?
Free to air of course.

Johnboy1951

Tigerandahalf wrote: »

Outside of enigma boxes is there anything else on the market that gives series link on saorview?
Free to air of course.

Probably, but I would not have names.

In addition anything you build yourself using a backend for tuners with that function, such as Tvheadend, and integrated into a front end user interface, such as Kodi.
Use whatever hardware you wish.

Tigerandahalf

Are you entitled to return these boxes within 2 years? Doesn't the EU licence mean electrical goods have to have a 2 year warranty?

Atlantic Dawn

Tigerandahalf wrote: »

Are you entitled to return these boxes within 2 years? Doesn't the EU licence mean electrical goods have to have a 2 year warranty?

As it doesn't do what they said it would do I would say yes.

Johnboy1951

Atlantic Dawn wrote: »

As it doesn't do what they said it would do I would say yes.

I would say no ..... it does not do what they promised it would do at some future time, if I understand correctly.

corm500

Anyone elses connect box keep getting stuck in boot mode? happened to me twice now in the last week. Looks like it is trying to upload new software to the box as far as I can see. Only way to get the box to load up is to disconnect from power and plug back in again. FFS.

thatwilldopig

corm500 wrote: »

Anyone elses connect box keep getting stuck in boot mode? happened to me twice now in the last week. Looks like it is trying to upload new software to the box as far as I can see. Only way to get the box to load up is to disconnect from power and plug back in again. FFS.

Has happened a few times to me. At least one random reboot a day especially if you click through the channels to quick. Have had the Home button stop working as well. 😥

breeno

I bought this in DID in May but I don't think I have the box or receipt any more. Would I have any hope of returning it for a refund? Wishful thinking perhaps

FreudianSlippers

breeno wrote: »

I bought this in DID in May but I don't think I have the box or receipt any more. Would I have any hope of returning it for a refund? Wishful thinking perhaps

On what basis? You've owned the box for almost a year. Receipt or no, I think you'd struggle to explain why you deserve a refund/exchange.

clfy39tzve8njq

FreudianSlippers wrote:

On what basis? You've owned the box for almost a year. Receipt or no, I think you'd struggle to explain why you deserve a refund/exchange.

Are you serious this box is a fraud totally incapable of what was promised. Not the fault of DID so may not get satisfaction there but I'd be on to the manufacturer.

FreudianSlippers

If you purchased something in Q2 2018 and the feature (i.e. recording) was supposed to be present in Q1 2018, then the time to return the product was Q2 2018 not Q1 2019; such a considerable delay is certainly supportive of acceptance of the goods as-is.

The high horse brigade

FreudianSlippers wrote: »

If you purchased something in Q2 2018 and the feature (i.e. recording) was supposed to be present in Q1 2018, then the time to return the product was Q2 2018 not Q1 2019; such a considerable delay is certainly supportive of acceptance of the goods as-is.

I don't agree, its never going to do what it says in the tin. I'd advise everyone to return theirs no matter when they bought them

FreudianSlippers

The high horse brigade wrote: »

I don't agree, its never going to do what it says in the tin. I'd advise everyone to return theirs no matter when they bought them

Section 53.2(b) Sale of Goods and Supply of Services Act 1980: the buyer, promptly upon discovering the breach, makes a request to the seller that he either remedy the breach or replace any goods which are not in conformity with the condition.

It's completely unreasonable for a consumer to purchase something knowing it did not have a feature, using that product for 8 months and then returning it with no proof of purchase as a result of a feature that the consumer knew was missing when they made the purchase.

Now, if you bought in the May prior to Q1 2018 and at the expiry of this time period the feature was not implemented, I'd give you a different answer.


All that being said, I'd agree that everyone may as well at least attempt to return the box.

clfy39tzve8njq

The high horse brigade wrote:

I'd advise everyone to return theirs no matter when they bought them

I agree with this the box is an absolute and utter joke.

breeno

I've actually found the box but still no receipt.

I'm not the type to chance my arm but the promised SW update never arrived. Is there not an argument that users have until now allowed a fair and reasonable amount of time for the update to arrive and as it's still not available the product isn't as sold and eligible for a return?

Not my area of expertise obviously!

clfy39tzve8njq

breeno wrote:

I've actually found the box but still no receipt.

I don't consider it chancing your arm the box doesn't do what it says on the tin bring it back. Did you pay by card by any chance ?

gordongekko

But the box isn't faulty.

STB.

Why Gordon ?

EKT started developing this box in February, 2017 (We are a week off February 2019).

It was announced on websites including one of the main retailers - powercity in November, 2017. They stated that record would be available "early 2018" - see post 1242 which has a screenshot from their website.

These boxes were initially sold for €220. They are now €159. Same retailer.

Powerpoint (the box branding partner) sales flyer from November, 2017 (promised recording for mid 2018 is in the blue circle)

clfy39tzve8njq

gordongekko wrote:

But the box isn't faulty.

Are you serious ? Have you read the thread ?

Capt'n Midnight

breeno wrote: »

I've actually found the box but still no receipt.

Did you pay by VISA ?

STB.

Someone mentioned the SOGA from 1983 which is the consumer protection legislation in Ireland.

Under this Act the purchaser of goods has a number of rights - the main ones are

• Goods must be of merchantable quality – goods should be of reasonable quality taking into account what they are meant to do, their durability and their price
• Goods must be fit for their purpose – they must do what they are reasonably expected to do
• Goods must be as described - the buyer must not be mislead into buying something by the description of goods or services given orally by a salesperson or an advertisement.

Gerry Wicklow

breeno wrote: »

I bought this in DID in May but I don't think I have the box or receipt any more. Would I have any hope of returning it for a refund? Wishful thinking perhaps

DID keep good records of sales once you gave them your address or phone number.

lsjmhar

u'd want to get off ur high horse!!!

breeno

lsjmhar wrote: »

u'd want to get off ur high horse!!!

Is that aimed at me?

I'm just asking a question about a product that isn't as described.

lsjmhar

breeno wrote:

Is that aimed at me?

breeno wrote:

I'm just asking a question about a product that isn't as described.

No. That is for urman who is named thehighhorsebrigade!!

The high horse brigade

lsjmhar wrote: »

No. That is for urman who is named thehighhorsebrigade!!

Story bro?

clfy39tzve8njq

lsjmhar wrote:

u'd want to get off ur high horse!!!

Brilliant addition to the thread. Well done.

lsjmhar

Miranda Muscular Pigeonhole wrote:

Brilliant addition to the thread. Well done.

U can series link and record that.Lol!!

tsue921i8wljb3

The box fulfills the purpose that was stated at time of purchase i.e. it receives and displays Saorview signals. I doubt any promised upgrades are part of consumer protection legislation. Therefore any retailer would only refund on a purely good will basis and I don't think there would be any obligation on them to do so.

clfy39tzve8njq

Don't think it does there are lots of reports of it constantly needing to be rebooted. Also there was a time given when it would record.

Tony

That would be true save for the fact that the recording feature was advertised in advance with a definite implementation timescale.

Lincoln Important Syllable wrote: »

The box fulfills the purpose that was stated at time of purchase i.e. it receives and displays Saorview signals. I doubt any promised upgrades are part of consumer protection legislation. Therefore any retailer would only refund on a purely good will basis and I don't think there would be any obligation on them to do so.

The high horse brigade

Lincoln Important Syllable wrote: »

The box fulfills the purpose that was stated at time of purchase i.e. it receives and displays Saorview signals. I doubt any promised upgrades are part of consumer protection legislation. Therefore any retailer would only refund on a purely good will basis and I don't think there would be any obligation on them to do so.

But to use your own words, it's not a promised upgrade, it's a promised purpose.

STB.

Lincoln Important Syllable wrote: »

The box fulfills the purpose that was stated at time of purchase i.e. it receives and displays Saorview signals. I doubt any promised upgrades are part of consumer protection legislation. Therefore any retailer would only refund on a purely good will basis and I don't think there would be any obligation on them to do so.

No thats not the selling point of the box at all. The features of the box is included in the powerpoint flyer, linked earlier.


It promised that it would record (by Mid 2018). Its a reasonable expectation so. What's not reasonable is when these promises are not fulfilled. Coupled with the random reboots reported on this thread, I'd be fairly píssed to have spent €220.



Is how much Saorview have spent on this boxes development in the public domain ??

tsue921i8wljb3

Miranda Muscular Pigeonhole wrote: »

Don't think it does there are lots of reports of it constantly needing to be rebooted. Also there was a time given when it would record.

That is a separate matter and if true would be a demonstrable fault.

Tony wrote: »

That would be true save for the fact that the recording feature was advertised in advance with a definite implementation timescale.

Tony as a retailer would you be left out of pocket by customers returning the boxes? If so I don't think that is particularly fair. I'd have no problem with the manufacturer taking the hit.

The high horse brigade wrote: »

But to use your own words, it's not a promised upgrade, it's a promised purpose.

That is definitely an argument that can be made. I don't have one of the boxes obviously so I'd be interested to hear how anyone who tries to return one now (outside of normal return time) gets on.

tsue921i8wljb3

STB. wrote: »

No thats not the selling point of the box at all. The features of the box and selling points are included in the powerpoint flyer, linked earlier.

It promised that it would record (by Mid 2018). Its a reasonable expectation so. What's not reasonable is when these promises are not fulfilled. Coupled with the random reboots reported on this thread, I'd be fairly ped to have spent €220.

Is how much Saorview have spent on this boxes development in the public domain ??

Someone should try a FOI to RTÉ to get the development costs and sales numbers.

clfy39tzve8njq

Lincoln Important Syllable wrote:

That is a separate matter and if true would be a demonstrable fault.

Don't agree, it needs constant rebooting and the recording feature due middle of last year still not available. People bought them because of the promise of ability to record otherwise they could have bought a €50 box to receive the channels.

STB.

Lincoln Important Syllable wrote: »

Someone should try a FOI to RTto get the development costs and sales numbers.

Navi, I just check in on this thread to see if the box has moved on in terms of development and to see what user experience has been.

My views on what basic requirements (like dvb channel integration) should have been on it from are well known. That's not the developers fault. They were sent a different direction.

However, the problem with getting your own hardware and software to enable recording 2 years after you have started development has to be questioned. The brand Powerpoint (Shomar) advertised the product would record, and the initial deadlines, and extended deadlines have passed a few times. Many people who bought this thinking they could record, find that is not the case.

I could buy the most basic non approved combo box for less than €50 that would give me a recording facility from the getgo.

If you dont mind me asking, are you a retailer yourself ?

Tony

I would be seriously out of pocket if that were the case. I agree with you , not fair at all but as the law stands the contract is between the retailer and the customer. The retailers are being hung out to dry in my opinion in the current circumstance especially the small independents.

Lincoln Important Syllable wrote: »

Tony as a retailer would you be left out of pocket by customers returning the boxes? If so I don't think that is particularly fair. I'd have no problem with the manufacturer taking the hit.

tsue921i8wljb3

STB. wrote: »

Navi, I just check in on this thread to see if the box has moved on in terms of development and to see what user experience has been.

My views on what basic requirements (like dvb channel integration) should have been on it from are well known. That's not the developers fault. They were sent a different direction.

However, the problem with getting your own hardware and software to enable recording 2 years after you have started development has to be questioned. The brand Powerpoint (Shomar) advertised the product would record, and the initial deadlines, and extended deadlines have passed a few times. Many people who bought this thinking they could record, find that is not the case.

I could buy the most basic non approved combo box for less than €50 that would give me a recording facility from the getgo.

If you dont mind me asking, are you a retailer yourself ?

I'm not a retailer. I've no skin in this game at all, just playing devil's advocate.

STB.

Well then I think even retailers should be talking to Shomar and warning them that a high return scenario could arise.

This product has dropped €70 which signals that they are not shifting. And that price is across the board at powerpoint, soundstore, harveynorman, euronics etc.

Lot of stock out there ?

Someone needs to tell them that its not just the price point.

cranefly

How long ago was this thread started, and this is the endpoint, What a box, looks like i will be staying with sky for the foreseeable. I will take a look at this thread again in another 6 years.

Former Former

cranefly wrote: »

How long ago was this thread started, and this is the endpoint, What a box, looks like i will be staying with sky for the foreseeable. I will take a look at this thread again in another 6 years.

Lol, five and a half years. If they'd released the box on the day the thread was started, it would have been out of date even then.

This is a project that needed someone to say, at some point, this is not fixable, let's just cut our losses and pull the plug. That should have happened after TV3 bailed out, if not before.

I've sympathy for anyone who bought one, but anyone reading this thread should have known what was coming. I've some sympathy for Saorview/RTE who probably never had any real interest in pursuing it and were probably working off a peanuts budget that could never deliver the goods.

Think all concerned have to just chalk it down to experience at this point.

FreudianSlippers

STB. wrote: »

Someone mentioned the SOGA from 1983 which is the consumer protection legislation in Ireland.

Under this Act the purchaser of goods has a number of rights - the main ones are

• Goods must be of merchantable quality – goods should be of reasonable quality taking into account what they are meant to do, their durability and their price
• Goods must be fit for their purpose – they must do what they are reasonably expected to do
• Goods must be as described - the buyer must not be mislead into buying something by the description of goods or services given orally by a salesperson or an advertisement.

LOL I think you'll find that's the Sale of Goods Act 1893, whereas I posted the current legislation from 1980 in which, as I pointed out, delay is a significant issue here.

I'm not saying that you shouldn't have been able to return the box when recording wasn't made available in mid-2018 (or whatever was sold to you) but it's the end of January 2019 now...

FreudianSlippers

Tony wrote: »

I would be seriously out of pocket if that were the case. I agree with you , not fair at all but as the law stands the contract is between the retailer and the customer. The retailers are being hung out to dry in my opinion in the current circumstance especially the small independents.

You would also potentially have recourse from whomever you purchased from. You're not as protected as the consumer is under the 1980 Act, but I'd suggest you have a look at your contract and contact a solicitor.

Tony

Thanks for the advice but none of this applies to me as I never stocked the connect box. I do have sympathy for other small retailers, as you say nowhere near the same protection as the consumer when its a business to business issue

FreudianSlippers wrote: »

You would also potentially have recourse from whomever you purchased from. You're not as protected as the consumer is under the 1980 Act, but I'd suggest you have a look at your contract and contact a solicitor.

breeno

I'm in two minds as to try to return it. I'm not one for causing a scene but the box really is poor.

I tried it again last night out of interest and the on demand wouldn't work without a reboot, the changeover from Saorview to Satellite was crazy slow and the box crashed at one point too.


Another thing I noticed on satellite was that the now/next took 5 to 10 seconds to appear for each channel. Is this normal behaviour? If I replaced this box with something else (maybe the newest Walker combo box) would satellite now/next always take this long to appear? It's a bit frustrating not being able to see the details while flicking through the channels.

Tony

The now/next on the newest walker box comes up pretty quickly

breeno wrote: »

If I replaced this box with something else (maybe the newest Walker combo box) would satellite now/next always take this long to appear? It's a bit frustrating not being able to see the details while flicking through the channels.

maximus02

Is there another Saorview box which has series link?

TIA